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INTERCONTINENTAL CHICAGO | Chicago, IL June 12, 2013
TOWER HOTEL LONDON |
London, UK June 18, 2013
Customer Experience Management
Discover the importance of Customer Experience Management and Clarabridge’s solution.
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INTELLIGENT CUSTOMER EXPERIENCE
clarabridge Analyze
intelligently listen and analyze multi-channel customer feedback in real-time
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Clarabridge Collaborate
real-time alerting, report distribution, accountability and collaboration
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Case Study | Sage North America
Clarabridge Helps Deliver Superior Customer Service
Business Management Software Leader Automates the Analysis of Survey FeedbackWanting to be more customer-centric, Sage founded a Voice of the Customer (VoC) program in 2006. The VoC team went to work and began analysis of several forms of surveys. When looking at survey data, they found an incomplete picture.
They realized there was a wealth of valuable information in the comments, or unstructured data; however, there were too many comments to read, code, and analyze them one by one. Looking for a way to automate this process and really understand customer feedback, Sage turned to Clarabridge. Download this case study to learn more.
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