Software to Improve Customer Experience

Once & for All

Clarabridge Delivers Best in Class Customer Feedback Management Solutions

Thousands of leading brands bet on Clarabridge to improve their customer experience. When you listen, analyze, and act on customer feedback there is at least one guaranteed result: increase in customer satisfaction metrics.

  • CX Contact Center

    The Contact Center is a treasure-trove of customer feedback.  Clarabridge helps you get more value from voice recordings, chat logs, agent notes or any interaction channel by mining the actual voice of the customer for CX transformation insights.

  • Customer Experience Analytics

    Clarabridge helps improve the customer experience by putting customer feedback to work. CX Analytics is the only solution that listens to all your customer feedback data, analyzes exactly why customers feel the way they do, and powers real-time, front-line response and business optimization.

  • Social Customer Service

    CX Social allows brands to listen to their customers on social media and online community sites, engage with them, track team and CX metrics, and scale these efforts across a global team.

  • Customer Experience Surveys

    CX Survey combines dynamic feedback collection with best-in-class text analytics and sentiment analysis to deliver precise and actionable customer insights.

Clarabridge CX Solution for Health Insurers

Listen, Analyze and Act on member feedback to improve customer experience. Reduce churn. Lower administrative costs. Boost plan ratings and reviews.

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Clarabridge CX Solution for Retail Banks

Develop a deep understanding of customer wants and concerns by segment. Act on those insights to deliver personalized banking services.

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Learn more about CEM

Power your customer experience management program with research, tips, and insights from industry leaders. Read our blog, hear it first hand at events, and get resources in our learning center.