Turn customer feedback into customer happiness

Understand customer needs, wants, and feelings

The world’s most comprehensive customer intelligence platform

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Activate customer intelligence

Let the voice of the customer guide decisions company-wide

Interpret the customer voice to help direct corporate strategy, understand your market, and impact both top line revenue and bottom line profit.

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Take the guesswork out of brand management, crisis identification, and campaign optimization with Clarabridge’s survey, text, and sentiment analytics.

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Understanding the full customer journey allows you to improve customer satisfaction scores, reduce call time and improve resolution times.

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Improve local store performance, address supply chain issues, and train staff on customer preferences. The result: loyal customers – and more revenue!

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Instill a customer mindset into everything you do, based on real evidence about what customers want. Build a customer-centric organization and raise your NPS®.

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Learn more about CEM

Power your customer experience management program with research, tips, and insights from industry leaders. Read our blog, hear it first hand at events, and get resources in our learning center.

Meet our customers

Hundreds of major brands use Clarabridge to improve the entire customer journey

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Need a proven CEM solution? In 15 minutes or less we'll show you the path to differentiated customer experience programs.

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