By Tony Lopresti on
10/15/2009 5:14 PM
I recently read Lisa Barone’s blog entry about how companies shouldn’t
“forgot about real customer service” and it got me thinking. In this time of social media bandwagon hopping, are we forgetting the basics? I too, leapt on, but a recent customer experience leads me to to consider an example of a company that provides great customer experiences the old fashion way.It wasn’t always like this with Cox. I remember the dark days of Cox when I was in college. Then it was long waits, poor service, and rude employees. Well I have to hand it to them. They’ve changed dramatically. Now I happily pay Cox for phone, Internet, DVR and TV. Here are some of the things they seem to do exceptionally well.
With 6 million customers, Cox Communications, in my opinion, is a company that does a fantastic job implementing strong customer experience processes.It seems others agree with my experience judging from DSL report’s ranking of
cable providers ...