Nov
18
Written by:
Tony Lopresti
11/18/2009 3:42 PM
As I crisscross the country to visit our customers, partners, and prospects, it occurs to me how wonderfully diverse, yet similar in many ways, the Clarabridge customer base is. Our clients come from different industries – from retail to hospitality to communications to technology to manufacturing. They sell different products and services – from washer machines to computer software to pharmaceutical drugs. They analyze varying sources of data – from call center notes to surveys to blogs. But at the end of the day, they all are relentlessly focused on one thing: how to enhance the experiences of their customers. All our customers want to understand better is what their customer’s value and what they don’t, so they can in turn make better business decisions.
As I crisscross the country to visit our customers, partners, and prospects, it occurs to me how wonderfully diverse, yet similar in many ways, the Clarabridge customer base is. Our clients come from different industries – from retail to hospitality to communications to technology to manufacturing. They sell different products and services – from washer machines to computer software to pharmaceutical drugs. They analyze varying sources of data – from call center notes to surveys to blogs. But at the end of the day, they all are relentlessly focused on one thing: how to enhance the experiences of their customers.
All our customers want to understand better is what their customer’s value and what they don’t, so they can in turn make better business decisions.
It’s this common cause that creates such a wonderful opportunity for customer experience practitioners from the world’s leading companies to come together at Clarabridge’s C3 User Event. C3, which is equally valuable to Clarabridge users and non-users, includes 3 action-packed days of dialogue around customer experience excellence.
Last year’s event was attended by 100+ people and more than 50 companies were represented. A year ago, more than 20 speakers engaged in a spirited dialogue around CEM best practices, tools and tips to better utilize Clarabridge, and end-user case studies. It was also a tremendous opportunity for networking – with many attendees forging lasting friendships and business connections. The feedback received was overwhelmingly positive:
|
"One of the most useful conferences attended all year"
|
|
"Even in a down economy the record turnout showed that this is one not to be missed"
|
|
"The turnout as well as the content exceeded all expectations!"
|
This year our event is in sunny Florida at Disney’s Yacht and Beach Club Resorts. As the Clarabridge customer base has grown substantially in a year, we expect at least 50% additional turnout so make sure you sign up now so you don’t miss out on this once-a-year opportunity, as space is limited.
Keynote speakers include Customer Experience experts Bruce Temkin, Vice President Principal Analyst at Forrester Research, Inc., and Jeanne Bliss, a customer experience executive-turned-consultant and author of “I Love You More than My Dog,” and “Chief Customer Officer.” Additionally, we will have agenda sessions that include the Chief Marketing Officer of Choice Hotels, Vice President Enterprise Customer Care for Best Buy, and President DMS Research at AOL. Of course you will hear directly from our clients and partners including Gaylord Hotels, Intuit, Inc., Sage Software, Expedia, Maritz Research, Kapow Technologies, Convergys Corporation, Alterian and many more. As well as various Clarabridge experts on the latest and greatest tips and tricks.
We also added a technical track and refreshed the agenda topics based on feedback received from the attendees. (Oh, and for those of you interested in a little vacation time at the deluxe Disney’s Yacht and Beach Club Resorts, the $139 room rate (ends 12/31) is available a full 3 days before and after the conference!)
Whether you are a longtime Clarabridge “veteran”, need to do some final “due diligence” prior to a Clarabridge purchase, or are just interested in hearing from thought leaders around customer experience, I’m confident you will find this conference worthwhile. Early bird registration ends 11/30/2009.
Register Now! Feel free to contact me directly with any questions. I hope to see you there!