Clarabridge Text Mining Experts

This is big, this is REALLY big…

sales@clarabridge.com — Fri, 25 Jun 2010 16:54:00 GMT

Today Clarabridge announced the capability for our current and future partners to tembed text and sentiment analytics in a variety of tools and solutions across a host of industries.

More...

The Great American Love Affair

sales@clarabridge.com — Mon, 14 Jun 2010 12:48:00 GMT

So how does a system like this work? Most automobile manufacturers and dealers already have some level of surveying after purchase, after service work is done, and at random intervals, they also often have presence in social media (facebook, twitter, etc). By utilizing the data that’s already in house, both structured and unstructured (those open ended questions you see on questionnaires), there’s a wealth of information already in place, but getting at it quickly and being able analyze and drill down can often be difficult.

More...

Vive La Revolucion – Hardwiring super agile practices into text analytics

sales@clarabridge.com — Fri, 21 May 2010 15:23:00 GMT

I’ve been thinking about the old Road Runner and Coyote cartoons lately. The reason is this—in each encounter with the Coyote, the Road Runner proves that speed and innovation wins out over mere innovation every time.

More...

What happens when a giant in data warehousing joins forces with the leader in the text analytics world?

sales@clarabridge.com — Tue, 18 May 2010 17:07:00 GMT

Planes get upgraded to first class.

B/E Aerospace is the leader in providing interior products for commercial, business jet and military aircraft markets. Most of the touch points you experience when travelling on a plane have B/E Aerospace’s stamp on them, from the Cappuccino maker in the galley to the seat beneath you and even the reading light over your Sudoku puzzle. Using the Clarabridge text analytics platform connected to a Teradata Data Warehouse Appliance, B/E Aerospace can nowanalyze aircraft maintenance logs in a fraction of the time, allowing them to speed detection of the need for repairs or replacements earlier.

More...

Restaurant Customers of 2010

sales@clarabridge.com — Thu, 13 May 2010 15:04:00 GMT

Today, Clarabridge will co-present a webinar with Fast Casual about the barriers restaurants face in gathering intelligent information about their customers from the myriad of sources that exist in today’s world. Naturally, we have recommendations in how to overcome those barriers (and not surprisingly a few of them involve text analytics), but I don’t want to give away the solutions here. You can register for the event by clicking here and after the event, I’ll post the link to the archived webinar as well.

More...

Choice Hotels and Text Analytics - A Q&A with Debbie Tsusaki

sales@clarabridge.com — Thu, 29 Apr 2010 13:41:00 GMT

Welcome to the first in a series of conversations on customer experience management with thought leaders across a variety of sectors. This series will focus on the different approaches and practices companies have with regards to capturing the “voice of the customer”. We hope that you’ll find these conversations useful, and that they might spark dialogues within your own organization on how you can engage and listen to your customers better and use those insights to improve your product/service offerings and operations to avoid crises and perhaps even identify new opportunities for generating revenues. Our first conversation is with Debbie Tsusaki, Sr. Director of Operations and Planning for Choice Hotels.

More...

Time for Healthcare to Capture and Act On the Voice of the Patient

sales@clarabridge.com — Fri, 23 Apr 2010 18:35:00 GMT

It's been a while since I worked as a registered nurse, but healthcare continues to be one of my passions. My night table is filled with books and magazines on the subject and you can bet my off-hours web-surfing includes a search or two about new breakthroughs in health and patient care. My interest has only intensified in light of the recent healthcare reform debate. (See our separate blog entry, “Capturing the Voice-of-the-Country Regarding Health Care Reform”.

More...

The best investment text analytics can buy...

sales@clarabridge.com — Tue, 20 Apr 2010 20:01:00 GMT

A couple of years ago, Clarabridge wrote a white paper about three major trends that are speeding up the adoption of text analytics. To be honest, I've been fascinated by the rapid pace at which this adoption has played out.

More...

How a leader in quality fast food now gets quality customer feedback faster!

sales@clarabridge.com — Mon, 22 Mar 2010 13:42:00 GMT

Talk about a tasty win-win—we just announced that Wendy’s® International has selected Clarabridge to automate their customer feedback program. With our text analytics solution, Wendy’s will be able to gather and analyze critical customer information in just minutes.

More...