Keep a faulty tray table from turning a pleasant flight into a nightmare.
On-time arrival. Pleasant crew. Clean cabin. All ruined for one passenger because her tray table dropped at the slightest bump. A small thing, but could it have been prevented?
In an industry as performance-driven as the airline industry, maintenance logs tell a story. A manufacturer of commercial and business jet cabins knew the comfort of their clients’ passengers was a primary concern. They also knew that within repair and maintenance logs was compelling, actionable information about the reliability of parts—if it could be gathered, cross-referenced and parsed in a timely way that allows them to spot trends and initiate proactive measures.
Clarabridge deployed a warranty analysis solution created specifically for maintenance logs. Failure rates can now be tracked against expected levels. What might have been ignored in the past as an isolated incident becomes a bellwether for needed, fleet-wide repairs. An easily arrived at granularity provides analysts the insights that lead to timely and effective actions. In the case of the tray table, the logs showed exactly what part failed, what it was replaced with, and the tools used to replace it. In that way, the failure can, with certainty, be identified as a problem with the original part, the replacement part or the process.
Potential customers can see that, without changing any of their maintenance procedures, maintenance delays can be reduced and customer satisfaction kept high—40,000 feet high.