Not only do the world’s largest companies power their Customer Experience Management (CEM) initiatives with text mining software, but Clarabridge has the largest number of active implementations.
Clarabridge software collects all sources of customer feedback, transforms it using Natural Language Processing (NLP), categorizes the content, performs sentiment scoring and delivers customer insights enterprise-wide though a variety of interfaces as depicted in the diagram below. Clients have two options to purchase and begin to implement Clarabridge:
Clarabridge Enterprise Version
This version is available via a traditional license model, which allows customers to capitalize the software expense and lower recurring fees. Clarabridge Enterprise can be deployed behind your corporate firewall or optionally hosted by Clarabridge.
Clarabridge Enterprise SaaS Version
This version is available via a subscription model, which allows customers to avoid a large up-front investment. Clarabridge SaaS gives you instant access to your dashboards and reports over a secure Internet connection with the same powerful functionality found in Clarabridge Enterprise.
Explore our full range of CEM functionality to find out how Clarabridge can transform feedback into customer intelligence.
Clarabridge Enterprise integrates the broadest continuum of customer feedback, regardless of channel, from internal and external sources, in structured and unstructured format, and in any language. Read more
After collecting the feedback, Clarabridge extracts linguistic content, categorizes and assigns sentiment scores to distinguish the who, what, how, and why of any customer experience. Read more
Because Clarabridge makes data accessible from a variety of interfaces, anyone in your enterprise regardless of role or department can receive critical voice of the customer intelligence, when and how they need it. Read more
Quick to implement, you can choose to license our solution, or you can opt for Clarabridge Enterprise SaaS, a Software-as-a-Service (SaaS) subscription. Read more