A Note About Children
We do not intentionally gather Personal Data about visitors who are under the age of 13.
A Note to Users Outside of the United States
Your Personal Data may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of personal data may be less stringent than the laws in your country. Clarabridge complies with the US-EU and US-Swiss Safe Harbor Frameworks as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Clarabridge has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page as maintained by the U.S. Department of Commerce, please visit:http://www.export.gov/safeharbor.
Collection of your Personal Information
There is also Anonymous Data about your computer hardware and software that is automatically collected by Clarabridge. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Clarabridge for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Clarabridge website.
Please keep in mind that if you directly disclose Personal Data through Clarabridge public message boards, this information may be collected and used by others.
Clarabridge provides online feedback collection services to its clients. Typically clients provide Clarabridge with data on customers and other stakeholders such as name, company, location and email address, which Clarabridge uses to invite participants to complete surveys or feedback forms.
Choices and Access regarding your Personal Information
Changes to Personal Data. If you wish to access, correct or amend any Personal Data about you Clarabridge holds, you may submit a request by calling 571-299-1800 or emailing firstname.lastname@example.org. We will exercise good faith efforts to provide access to such Personal Data to the extent it is available within a reasonable time, and will exercise good faith efforts to correct or amend information that you believe to be inaccurate, except where the burden or expense of providing access, correction or amendment would be disproportionate to the risks to your privacy in the case in question or where the rights of other persons would be violated. You may also request deletion of your Personal Data by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives.
Please also be aware that, as part of its customary business activities, Clarabridge acts as a service provider to its business partners. Whenever Clarabridge receives Personal Data from its business partners, Clarabridge relies upon those business partners to obtain any consent from consumers that may be required to authorize Clarabridge’s privacy practices related to the applicable Personal Data, and Clarabridge does not provide choice to individuals regarding Clarabridge’s collection and use of the Personal Data received from those business partners. Clarabridge is not responsible for the policies or practices of those business partners with respect to the Personal Data those business partners collect.
In some circumstances applicable law may provide consumers a right to request a report regarding Clarabridge’s disclosures of Personal Data about himself or herself, and Clarabridge will always undertake to provide such information as required by applicable law. For example, pursuant to California Civil Code Section 1798.83 (the “Shine the Light Law”), a California resident may request an information statement from Clarabridge regarding disclosures of Personal Data about that resident, if any, that Clarabridge has made to third parties for direct marketing purposes during the preceding calendar year. All such requests should be submitted in writing to Clarabridge at the email address or postal address set forth below. Clarabridge will endeavor to respond to such requests within a reasonable time by providing a report that includes the information required by applicable law. Please be advised that, Clarabridge is not required to respond to requests from any individual resident under the Shine the Light Law more frequently than once per calendar year.
Use and Onward Transfer of your Personal Information
Clarabridge website. Clarabridge collects and uses your Personal Data to deliver the services you have requested. Clarabridge also uses your Personal Data to inform you of other products or services available from Clarabridge and its affiliates. Clarabridge may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Clarabridge does not sell, rent or lease its customer lists to third parties. Clarabridge may, from time to time, share information with you on behalf of external business partners about a particular offering that may be of interest to you.
Clarabridge does not use or disclose Sensitive Data without your opt-in consent.
Clarabridge keeps track of the websites and pages our customers visit within Clarabridge, in order to determine what Clarabridge services are the most popular. This data is used to deliver customized content and advertising within Clarabridge to customers whose behavior indicates that they are interested in a particular subject area.
Clarabridge websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Clarabridge or the site; (b) protect and defend the rights or property of Clarabridge; and, (c) act under exigent circumstances to protect the personal safety of users of Clarabridge, or the public.
To collect feedback on behalf of our clients, Clarabridge is provided access to the data, which may reside on the systems of Clarabridge, its clients or third-party vendors. Clarabridge treats the collected feedback according to the terms of this policy. Only a limited number of authorized employees are allowed access to such Client data.
Clarabridge uses the Google Visualization API to generate the charts in the analysis interface. No customer data is passed to Google to generate the charts in the client browser. However, if you plan to export the graph to Excel or PDF, your aggregated data must be sent to Google in order to generate the file. No detailed records are sent to Google, and only the data labels and numbers actually displayed on the exported graph are transmitted.
The Clarabridge website use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Clarabridge pages, or register with Clarabridge site or services, a cookie helps Clarabridge to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Clarabridge website, the information you previously provided can be retrieved, so you can easily use the Clarabridge features that you customized.
Information Retention, Security and Integrity
We may maintain Personal Data in our databases for so long as we believe it is necessary or beneficial for purposes of developing, providing and improving our services, even indefinitely, except to the extent we are required to remove such Personal Data by applicable law, and except as described above regarding Sensitive Data. Even after we remove Personal Data from the databases that we use in active operation of our business, some or all of that Personal Data may be retained in our inactive archival backups of those databases.
We exercise reasonable security measures consistent with industry standards to protect against unauthorized access to Personal Data stored in our databases, and to prevent unauthorized use, alteration, corruption or disclosure of that Personal Data. Personal Data stored in our possession is maintained behind firewalls, and our servers are located within facilities that are subject to physical security measures designed to prevent unauthorized access.
While we believe our policies and practices regarding information security and integrity are reasonable, we cannot guarantee that the security and/or integrity of Personal Data will not be breached or that such Personal Data will not be subject to unauthorized access, alteration, corruption or disclosure. We review our information security policies and practices periodically and may update them as we determine reasonably necessary to achieve information security and integrity consistent with industry standards.
Clarabridge, Inc. participates in the U.S.-E.U. Safe Harbor framework and the U.S.-Swiss Safe Harbor as set forth by the United States Department of Commerce. As part of our participation in the safe harbor, we have agreed to TRUSTe dispute resolution for disputes relating to our compliance with the Safe Harbor Privacy Framework. If you have any complaints regarding our compliance with the Safe Harbor you should first contact us (as provided below). If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet here. Please click here for fax and postal mail information. TRUSTe’s Dispute Resolution process is only available in English. For human resources data we have agreed to cooperate with Data Protection Authorities.
11400 Commerce Park Dr.
Reston, VA 20191
Corporate Headquarters – USA