Features

Simple, easy-to-use user interface

• Web-based interactive interface to create and maintain categories, report, analyze and monitor business metrics.

• Workflow-based administrative interface to develop and maintain multiple large-scale applications.

Universal data collection and processing

• Flexible data collection options from one or multiple sources including delimited, XML and ODBC formats.

• Enterprise data source connectors, robust APIs, social media pipes, web content scrapers, and even a survey delivery module to enable enterprise wide collection of customer feedback.

• Workflow based and wizard based data upload tools to enable both administrators and business users to upload data seamlessly.

• Configuration settings to schedule data processing based on business needs or event basis for the lowest possible processing latency.

• Ability to import files with structured data fields (text, numerical, and dates) along with unstructured text and keep structured fields tied to each verbatim.

High-fidelity Natural Language Processing (NLP) Engine

• Each sentence is linguistically parsed to identify and map the role every word plays in a sentence.

• Linguistic connections are established to easily capture insights from data that were not specifically identified and planned for.

• Multi lingual support.

Advanced Categorization and Classification

• Auto-classification is used to analyze the trends in the data, detect emerging issues and seed the categorization models.

• Offers the option of model-driven rule-based categorization to enable business users to leverage domain knowledge to build rules.

• Supports a combination of supervised and machine learning approaches to organize categories into hierarchies of an unlimited depth and dimension.

Dynamic Sentiment Analysis

• Advanced linguistic algorithms to determine and index evidence of sentiment and tone in customer comments.

• Indexes the relative negativity or positivity at a word, phrase, and linguistic construct level to identify complex linguistic constructs like negation, capitalization of words and other visual indicators of tone.

• Tunable sentiment levels for a word form or usage.

Reports & Visualizations

• Rich data handling reporting environment.

• Out-of-the-box integration with major BI enterprise tools.

• Integrated alerting capability based on data value thresholds or the occurrence of other triggering events or anomalies.