Features

Simple, Easy-to-Use User Interface         

• Web-based interactive interface to create and maintain categories, report, analyze and monitor business metrics.

Universal Data Collection and Processing

• Wizard based data upload tools to enable business users to upload data seamlessly.

• Ability to import files with structured data fields (text, numerical, and dates) along with unstructured text and keep structured fields tied to each verbatim.

High-Fidelity Natural Language Processing (NLP) Engine

• Each sentence is linguistically parsed to identify and map the role every word plays in a sentence.

• Linguistic connections established to easily capture insights from data that were not originally identified and planned.

• Multi lingual support.

Advanced Categorization and Classification

• Auto-classification is used to analyze the trends in the data, detect emerging issues and seed the categorization models.

• Offers the option of model-driven rule-based categorization to enable business users to leverage domain knowledge to build rules.

• Supports a combination of supervised and machine learning approaches to organize categories into hierarchies of an unlimited depth and dimension.

Dynamic Sentiment Analysis

• Advanced linguistic algorithms to determine and index evidence of sentiment and tone in customer comments.

• Indexes the relative negativity or positivity at a word, phrase, and linguistic construct level to identify complex linguistic constructs like negation, capitalization of words and other visual indicators of tone.

• Tunable sentiment levels for a word form or usage.

Reports & Visualizations

• Rich data handling reporting environment.

• Integrated alerting capability based on data value thresholds or the occurrence of other triggering events or anomalies.