Clarabridge Professional leverages our award winning voice of the customer sentiment and text analytics technology – the same solution currently employed at Fortune 1000 companies - and delivers it via a self service, secure, web based portal. Previously, text analytics platforms were designed to meet the needs of users with advanced knowledge of statistics and linguistic programming; they failed to address the needs of business users. With Clarabridge Professional, you finally have an inexpensive, consistent and automated way to transform 100% of your customer feedback into highly useful reports and visualizations for your management team.
Clarabridge Professional is the only sentiment and text analytics solution that helps organizations like yours leverage text-based customer feedback across one or all of your data sources to gain the insight you need to adapt to a competitive market.
Benefits of the Professional Edition
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Easily analyze 100% of customer feedback
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Save money by eliminating manual processes
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Quickly go from overwhelming text to actionable reports
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Automatically code open ended responses
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Analyze customer sentiment from their own words
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Minimal setup time and web interface means no hardware to install
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Seamless expansion to enterprise scale deployment
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Business friendly with no technical skills required
Organizations live and die because they secure the loyalty of a customer instead of the competitor down the street. Your organization continually invests time and money to reach out and collect feedback only to face mountains of text responses to read and code manually. Customer feedback and intelligence gathered from unstructured text has now become the cornerstone to serve customers better, control cost and risk, compete effectively, and drive profitability.