Home|Product|Clarabridge for Technology & Service Providers|Announcing Clarabridge Link

Announcing Clarabridge Link

At Clarabridge, we understand that there are two types of users for our text analytics solution: organizations looking to gather & act on the Voice of the Customer (VOC) enterprise-wide, and companies who need to add advanced VOC technology to strengthen existing products and services.

For technology and services providers that need to incorporate text analytics and sentiment analysis into their overall solution, Clarabridge is proud to announce the release of Clarabridge Link (Link).

Using Link, companies can seamlessly integrate a powerful text & sentiment analysis engine into their existing product and service offerings. This gives Link users the unique marketability to provide real-time analysis of any form of unstructured data including surveys, social media, call center transcripts, and online chat logs to create a 360-degree VOC insight platform for their customers. Based on a flexible & scalable framework of web services, Link has APIs that directly access Clarabridge’s sentiment and text analytics engine.

The Benefits of Link

Link provides technology and services providers with many benefits, including:

Easy Integration: Link is specifically designed to easily integrate Clarabridge’s leading text analytics and sentiment analysis technology with any other system or application to avoid any business disruption.
Stand Out from the Competition: Link Partners are able to access Clarabridge’s text analytics suite, including Natural Language Processing (NLP), categorization of text data and sentiment analysis. As a result, companies can provide a value-added solution as an overall component of an existing platform or service.
Multiple Deployment Options & Simple Pricing: Clarabridge offers flexible deployment options when adding Link to your existing technology stack. Companies can leverage Clarabridge Link through various deployment methods including SaaS, Cloud hosted or on-site.
Simple Pricing Structure: Clarabridge Link offers a simple and straight-forward server-based pricing model, so technology and service providers can easily understand costs and forecast returns associated with embedding the solution.
Dedicated to Partner Success: To ensure success, Link Partners will receive access to dedicated enablement directors, robust services & training, co-marketing programs and sales support for joint opportunities.

Leverage your VOC Data with Link

Clarabridge Link is able to provide these benefits by offering industry-leading text analytics and sentiment analysis technology. Link offers companies robust features to accurately and quickly capture VOC information including:

Real-time full NLP output to interpret and understand unstructured data
Real-time sentiment analysis to accurately detect attitudes and emotions
Real-time categorization to identify key topics and phrases in text
Over 15 categorization templates for fast deployment and more added frequently
Ability to create 5 custom categories specific to your target market(s)
Dedicated customer support to help ensure success

Link users also have the option to upgrade to Clarabridge Enterprise. Clarabridge Enterprise provides advanced analytics, more sophisticated categorization and sentiment integration. It also enables you to white-label Clarabridge technology, leverage out-of-the-box dashboards and reports, and maintain historical data for benchmarking over a period of time.

To learn more about how you can increase market share and grow revenue by incorporating Link into your offerings, please contact us.