While most organizations can provide their end users with reporting and analysis on structured data, such as survey scores or social media mentions, it’s been difficult to offer insights derived from the unstructured data within their systems. When text content is understood and analyzed alongside structured data, you can provide business insight to better serve customers, control cost and risk, compete effectively, and drive profitability. With the amount of unstructured data growing exponentially, vendors must provide a complete end-to-end solution to meet their customers’ demands.
Benefits at a Glance
-
Enhanced value growth: Clarabridge API enables application providers to develop incremental business opportunities and improve customer satisfaction by addressing their customers’ core Customer Experience Management initiatives.
-
Fastest time-to-value: Clarabridge API is quick to develop and deploy with minimal programming skills to help application providers achieve the fastest time-to-value.
-
Low cost of development: Leverage investments in existing applications. With an intuitive development environment and adherence to industry standards, highly customized and powerful CEM applications can be developed quickly and inexpensively.
-
Robust integration: Designed using layered, object-oriented web architecture, the APIs enable seamless integration, reusability, and extension of the Clarabridge platform.
-
OEM and System Integrator-friendly platform: With built-in security, scalability, and incremental processing capability, the Clarabridge API is designed to suit enterprise business needs and is accessible from any client, using Web Services standards.
-
User-friendly: Comprehensive documentation is provided to guide developers as they extend their applications to integrate with Clarabridge.
-
Open Standards: Reduce development time and future risk through the use of open standards.