Build a Universal View of All Feedback Channels.
Clarabridge helps maximize your customer experience management efforts by consolidating structured and unstructured data, in any language, from ALL of your feedback channels.
The integration of customer feedback across all sources, creates a basis for acting on sound intelligence and then measuring the impact of those actions to drive even greater operational performance and customer loyalty.
With Clarabridge, you can perform text analytics on:
-
Internal Content Sources: Clarabridge harvests feedback in internal sources such as surveys, call center notes and chat/email exchanges. Read More >
-
Social Media Content: Clarabridge collects, integrates and analyzes global content from social media platforms such as Twitter and Facebook. Read More >
Key Benefits:
-
Make your existing tools more valuable: Clarabridge multiplies the value of your feedback management systems and your data-oriented applications by connecting the data within each.
-
Maximize your company’s relationships: By giving your organization an easy way to access multiple sources of information, you can begin to understand your customer and employee groups better.
-
Save time and money: Cross-referencing disparate data sources is extremely time and labor intensive. By accepting data in any standard format, Clarabridge enables seamless import of structured and unstructured data.
-
Works easily with your existing enterprise systems: Clarabridge was specifically designed to connect information across different platforms and remote systems, so you won’t have to worry about an impact on current infrastructure and security.