The Clarabridge sentiment and text analytics platform gives business users and information analysts full investigative power into their customer needs, motivations, and concerns. It offers different interfaces to make data accessible, so anyone in your organization regardless of role or department receives critical voice of the customer intelligence, when and how they need it.
Full Investigative Power
The Clarabridge environment lets users move seamlessly from basic ad hoc analysis to advanced statistical analysis and full data mining capabilities. This fully interactive reporting environment supports click-through actions to expose underlying data, which can be sorted as desired. Users can begin with a sophisticated visualization or tabular report on aggregated data, and use the single click drills to expose either verbatims specific to that category (or time period) or any other data element unique to that instance. The system also automatically highlights the relevant portion of the verbatim to focus the user’s attention immediately to the most relevant portion.
-
Advanced Reports and Visualizations: Clarabridge delivers role-specific reports and visualizations to hundreds or even thousands of business users through its embedded standard reports. At any given moment, users can quickly spot emerging issues, praises or experiences that are relevant and actionable. Learn more >
-
Dashboard: Clarabridge dashboards provide critical information on processes, performance, and progress toward CEM goals using visuals that include charts, graphs and other at-a-glance displays designed to impart knowledge quickly. Learn more >
-
Early Warning and Alerts: Clarabridge provides built-in statistical early warnings and alerts. Based on the configuration of the system, Clarabridge proactively notifies individuals through reports, emails or other communication methods when it identifies unusual patterns of feedback that may indicate an issue. Learn more >
-
Business Intelligence Plug-ins: Clarabridge seamlessly integrates with industry standard BI tools such as MicroStrategy, Oracle (OBIEE), IBM/Cognos and SAP Business Objects to enable analytical as well as advanced statistical techniques. Learn more >
-
Role-based Access: Clarabridge Dashboard and reports as well as data in these dashboards are accessed via a robust role based access control model. As such, only authorized users can access the specific functionality within Clarabridge. Learn more >