Clarabridge sentiment and text analytics platform offers a rich reporting environment with embedded reports and multiple ways of displaying and dashboard-ing findings. Through a zero-footprint web interface that provides the full range of reporting and analysis needs, Clarabridge combines the precision of a desktop publishing tool with the ease of use of Excel.
Actionable Customer Experience Reporting
A variety of reports and a highly tailorable dashboard provides a quick and easy way of understanding the implications of customer feedback. Clarabridge’s packaged and ad-hoc reporting and visualization capabilities include:
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- Flexible display of a variety of grid, graph, and dashboard layouts to offer different perspectives for analysis.
- Drill down capability to go from higher-level reports to the complete comment to provide original context as well as any other pertinent information on a single window.
- Reflection of data source volumes, hierarchal category breakouts, and cross-category correlations.
- Out-of-the-box metrics, structured data, volume, sentiment, uniqueness, influence or known weighted relationships to help you rank and sort issues and comments.
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- Ability to summarize categories by volume and percentage of total and the trending of those metrics over time.
- Cloud Reports to quickly visualize and interact with top words, linguistic connections and attributes shaded by sentiment.
- Attribute report to view a detailed display of the affects of the specified attribute values.
- Co-Occurrence reports to identify the most frequent co-occurrence between categories or attributes. This report enables a user to identify the unseen relationships in their data. For example by evaluating the co-occurrences with their returns category, user can see the primary drivers that lead to a product return.
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- Single-click root cause analysis of an issue or a problem to enable analysts to identify and treat the underlying cause.
- Shared and Mandatory Filters to control access to reporting data within the same project (example: division, company, and region).
- Quicker access to commonly used reports with options to save them within the Navigator
- Secure export of data back to your data warehouse to integrate with existing enterprise or BI applications or even into any external tool such as Excel for additional analysis and reporting.
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