Augment your Offering with Clarabridge’s Sentiment and
Text Analytics Technology
Customer information is scattered across a variety of listening posts throughout an enterprise and across the web. Until now all reporting and analysis could only be done on the 20% of structured data – for example, EFM vendors routinely analyze predetermined closed-ended survey responses but have no ability to analyze the unstructured, open-ended ones.
Clarabridge API is designed to empower developers and partners to implement highly customized, functional, and powerful applications quickly and inexpensively to achieve the fastest time-to-value.
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Real-time Service – enables application developers to submit and process multiple verbatims for (1) real-time determination of sentiment, classification of a verbatim, and (2) stage the verbatim for future processing into the Clarabridge system.
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Ad-Hoc Upload Service – enables external systems to send Clarabridge a table definition with multiple rows of data, together with mappings for source, natural key, verbatim, structured, and modified date columns.
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Structured Attributes Metadata Service – allows retrieving the structured attributes list and attribute’s values of the specified project.
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Reports Service – allows an application developer to retrieve parameters of Clarabridge Category Volume and Attribute reports.
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Document Service – allows an application developer to retrieve a document from a Clarabridge project (together with the sentiment analysis and category analysis of each token as well as attributes’ analysis).
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Query Index Service – allows an application developer to search a project data for specific sentences.
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Create Project API – enables application developers to create a new project through this API.
Clarabridge offers comprehensive HTML-based documentation and reference material, complete with API references and how-tos for application developers to quickly access information at the most detailed level.