Clarabridge’s sentiment and text analytics platform was designed from the ground up to meet enterprise-wide Customer Experience Management needs. With core functionality ranging from automated data acquisition sourced from disparate enterprise and external data sources, to advanced transformation and normalization, linguistic categorization, advanced sentiment detection and root cause analysis, all delivered through a fully integrated, enterprise class BI environment, the platform offers high business value, ease of use, and accuracy.
Built-In Security, Scalability and Incremental Processing
As the result of our best-of-breed enterprise architecture, customers realize greater value and maximum return on their investment in one of the industry’s ideal solutions for deploying enterprise-scale and pervasive customer experience management solution.
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Industrial-strength Multi-level Security. Clarabridge provides a rich security model to allow for fine-grained user access control that can support varying user roles. User privileges ensure users only access the appropriate application functionality. Only authorized users are able to access and modify category models and other areas of the system. A centralized security user administration interface ensures that security is always applied consistently no matter what interface is accessed by the user.
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Scalability with High Performance. Clarabridge sentiment and text analytics platform is industry proven to deliver enterprise scalability with high performance. The platform’s enterprise architecture meets the challenge of data explosion, application expansion, and user population growth. Clarabridge scales with the enterprise and can easily accommodate real-time data processing, high volume of data captures, and does so with fast availability to analytical data. Existing historical data never needs to be re-processed, even when categories change; new data is simply added on top of existing historical data for faster processing. Clarabridge customers frequently deploy the platform into environments that demand analysis of up-to-the moment information.
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Open, Scalable and Flexible Analysis Database. Clarabridge multiplies the value of your feedback management systems and your data-oriented applications by inter-connecting their data . The platform was specifically designed to connect information across different platforms and remote systems, so you won’t have to worry about an impact on current infrastructure and security. All transformed data is stored in relational database tables that are optimized for scalable analysis and easy integration with existing data warehouse and business intelligence applications.