Clarabridge provides individual departments, Global 1000 enterprises and technology and service providers with an universal view of their customers through transforming of text-based verbatim into customer experience insight. Clarabridge collects all sources of customer feedback, transforms it using Natural Language Processing (NLP), categorizes the content, performs sentiment scoring and delivers customer insights enterprise-wide though a variety of interfaces.
Explore our full range of sentiment and text analytics functionality to find out how Clarabridge's patented technology sheds light on issues and compliments from the customer’s point of view in order to improve customer experience.
Collect: Clarabridge integrates the broadest continuum of customer feedback, regardless of channel, from internal and external sources, in structured and unstructured format, and in any language. Read more >
Transform: After collecting customer feedback, Clarabridge extracts linguistic content, categorizes and assigns sentiment scores to distinguish the who, what, how, and why of any customer experience. Read more >
Deliver: Because Clarabridge makes data accessible from a variety of interfaces, anyone in your enterprise regardless of role or department can receive critical voice of the customer intelligence, when and how they need it. Read more >
Implement: Our technology, tested in some of the largest CEM deployments, deploys quickly, meets rigorous performance requirements and provides a flexible and scalable solution. Read more >