Clarabridge for Enterprise

Transform Customer Feedback on an Enterprise Scale

Clarabridge Enterprise was designed from inception to deliver optimal business and technical value in VoC applications. It is the only enterprise-scale platform that offers a truly end-to-end experience from data acquisition through linguistic processing, and ultimately, enterprise reporting, all delivered as a single, fully integrated environment. The Clarabridge platform is built to scale with the enterprise and can easily accommodate real-time data processing; high volume of data captures, and does so with fast availability to analytical data.

Clarabridge Enterprise is Architected for Scalability and Performance.

  • Eliminate custom coding and application customization. As you add more sources, Clarabridge can be easily (or automatically) reconfigured to accommodate those sources.

  • Open platform. To ensure extensibility, the Clarabridge platform is open and standards based, using a service-oriented architecture (SOA), and is built with modern J2EE technology.

  • Scalable architecture. The platform is designed in a multi-threaded, grid-friendly distributed manner to allow for the parallel processing of extremely large amounts of data through the system on a continuous real-time high throughput basis.

  • Automated scheduling capabilities. Data processing and scheduling can be executed without human intervention.

  • Intuitive Clarabridge user interface. Clarabridge leverages a patent-pending workflow paradigm to integrate the various transformation approaches, utilizing a graphical user interface that requires minimal coding or understanding of the underlying transformation technologies for a system administrator. This means it is straightforward to modify an application over time.

Benefits at a Glance

  • Broader analysis capabilities. Users spend more time analyzing and less time retrieving text. They are free to apply proven analysis approaches to virtually unlimited data to detect trends, issues, and opportunities revealed by their unstructured data. Further, users enjoy a holistic view of their information assets to enable analytical discovery across multiple problem domains, data types, and source systems.

  • Faster ROI. Organizations have made significant investments in Business Intelligence and Data Warehouse solutions. Customers are able to rapidly extend the value of those investments and their trained staff rather than deploying new tools and analysis approaches.

  • Rapid time-to-value. Rather than “re-invent the wheel”, organizations are able to rapidly integrate and leverage leading unstructured and structured tools, including: statistical analysis, reporting, visualization, search, data mining, and text processing engines. Leveraging a platform allows less up-front work when developing an application and delivers fast data access, data quality, and time to analysis.

 

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