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1 Blog - Twitter and all that - Customer PERCEPTION or Customer Experience Intelligence? - Relevance: 1005
There's been a lot of discussion lately about the value that Twitter, Facebook, etc brings to compa...
http://www.clarabridge.com/ClarabridgeBlog/tabid/189/EntryId/18/Default.aspx - 9/14/2009 5:52:00 PM
2 Bridgepoints - Relevance: 1004
Issue 2, 2007 • Focus: Unstructured Data Analysis • A Clear View: Comprehensive Insight: Structured and Unstructured Analysis •

A clear view to customers, suppliers, regulatory requirements and patients requires access to all data - structured and unstructured. It is estimated that more than 85 percent of all business information exists as unstructured data, commonly appearing i
http://www.clarabridge.com/NewsampEvents/Bridgepoints/tabid/134/Default.aspx - 6/10/2008 1:45:36 PM

3 Blog - Behind the Technology: An Explanation of Recall and Precision - Relevance: 1004
Trade-offs are a part of life. I, for instance, used to only eat half of the Oreos® in the cookie p...
http://www.clarabridge.com/ClarabridgeBlog/tabid/189/EntryId/29/Default.aspx - 12/7/2009 7:11:00 PM
4 Blog - Smart Response - a Smart Way to use Text Analytics to Improve Customer Experience - Relevance: 1004
Companies need to analyze customer experience feedback 3 different ways: 1) "What ar...
http://www.clarabridge.com/ClarabridgeBlog/tabid/189/EntryId/13/Default.aspx - 9/14/2009 5:32:00 PM
5 Bridgepoints - Relevance: 1003
Issue 3, 2009 • Experts Corner: Seth Grimes • Full Circle Sentiment Analysis •

Sentiment Analysis is not new, just newly visible, generating excitement given the role solutions can play in making sense of social (and conventional) media and a range of other customer, consumer, and business information sources. On-line, we’re inundated with survey and review requests; we’re encour
http://www.clarabridge.com/NewsampEvents/Bridgepoints/tabid/134/Default.aspx - 12/21/2009 1:35:46 PM

6 Blog - If a Customer Comment Falls in a Forest and No One is Around to Hear it, Does it Make a Sound? - Relevance: 1003
I visit customers, prospects and partners fairly regularly, and during those visits a number of co...
http://www.clarabridge.com/ClarabridgeBlog/tabid/189/EntryId/22/Default.aspx - 9/18/2009 2:40:00 PM
7 Blog - Social Media Monitoring Grows Up: Analytics for Big Boys  - Relevance: 1003
I love some of the really cool names out there like Filtrbox, Buzzstream, Viral Heat, Synthesio, M...
http://www.clarabridge.com/ClarabridgeBlog/tabid/189/EntryId/25/Default.aspx - 9/28/2009 2:28:00 PM
8 From The Desk of Sid Banerjee - Relevance: 1003
Bridgepoints 2009 has been a challenging year for companies across the globe...
http://www.clarabridge.com/NewsampEvents/Bridgepoints/Bridgepoints/tabid/169/Default.aspx - 3/26/2009 12:20:10 PM
9 Blog - Choice Hotels Q&A - Relevance: 1003
Welcome to the first in a series of conversations on customer experience management wi...
http://www.clarabridge.com/ClarabridgeBlog/tabid/189/EntryId/46/Default.aspx - 4/29/2010 1:41:00 PM
10 Blog - Achieving ROI with Customer Experience/Text Analytics Solutions - Relevance: 1002
Welcome to 2009 – we’re in a recession. Perhaps you are -a retailer -a travel/hospi...
http://www.clarabridge.com/ClarabridgeBlog/tabid/189/EntryId/15/Default.aspx - 9/14/2009 5:34:00 PM
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