Clarabridge Customer Connections

10-11 October 2017

The Brewery, London

C3 Europe Agenda

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Tracks:
Days:

Tuesday, 10 October

Wednesday, 11 October

  • 7:30 AM - 8:30 AM Registration & Breakfast
  • 8:30 AM - 9:15 AM Opening Keynote
  • 9:15 AM - 10:50 AM Keynote Sid Banerjee, Founder and Vice Chairman, Clarabridge
    Fabrice Martin, SVP of Product Management, Clarabridge
  • 10:50 AM - 11:05 AM Break
  • 11:05 AM - 12:30 PM Advanced: Going Beyond Sentiment: How to use Emotion and Effort in your CX Programs Ellen Falci, Product Manager, NLP/Enrichment, Clarabridge
  • 11:05 AM - 11:45 AM How to Use Customer Insight to Drive Strategic and Operational Change
  • 11:50 AM - 12:30 PM Growing Up Great: Building a Company-Wide Customer Experience Programme
  • 12:30 PM - 1:30 PM Lunch
  • 1:30 PM - 2:55 PM Advanced: Crisis Alert! How to Effectively Handle a Crisis Through Your Social Media Channels Dimitri Callens, Director of Product Management, Clarabridge
  • 1:30 PM - 2:10 PM The Road Less Traveled: Journey Analytics
  • 2:15 PM - 2:55 PM Text Analytics: In Data We Trust
  • 2:55 PM - 3:10 PM Break
  • 3:10 PM - 4:00 PM Keynote: Joana van den Brink-Quintanilha, Senior Analyst Serving Customer Experience Professionals, Forrester
  • 4:00 PM - 5:00 PM Closing Reception The Brewery
    52 Chiswell Street, London EC1Y 4SD

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