Clarabridge Customer Connections

10-11 October 2017

The Brewery, London

Keynote Speakers

Mark Jeffries

Master of Ceremonies

Sid Banerjee

Founder & Vice Chairman

Clarabridge

Joana van den Brink-Quintanilha

Senior Analyst Serving Customer Experience Professionals

Forrester

Fabrice Martin

SVP Product Management

Clarabridge

Speakers

Sophie Clarke

Social Media Manager

The Rezidor Hotel Group

Nicola Snoad

Manager, Health & Safety, Global Supply Ops

Expedia, Inc.

Jeremy Levitsky

Manager, Program Management

Expedia, Inc.

Julie Moore

Senior Manager of Global Customer Relations

Klarna

Fia Engström

Process Manager of Customer Support

Klarna

Carol Wisely

Head of Group Wide Root Cause Analysis

Lloyds Banking Group

Kim Castro

Social Media Manager

NMBS Belgium Rails

Muneer Al-Azri

Assistant Social Media Specialist

Omantel

Luke Haigh

Social Media Customer Service Manager

Sky Betting and Gaming

Richard Pickles

Social Media Customer Service Manager

Sky Betting and Gaming

Domonique Price

Contact Centre Manager

Sky Betting and Gaming

Elena Loucaidou

Voice of the Player Senior Manager

Wargaming

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