Clarabridge.com

Clarabridge Customer Experience Conference. April 13-15, 2016

Europe's Best Customer Experience Conference of 2016

 

Please Note: To view the presentations in SlideShare, please follow the title links below and use the password we provided by email.

 


2016 C3 Europe Presentations

KEYNOTES:

Navigate the Journey: Part One
Sid Banerjee, Executive Chairman, Clarabridge

Navigate the Journey: Part Two
Yuchun Lee, CEO, Clarabridge

Customer Insights that Matter: How to Improve the Bottom Line
Hadi Ahmed, Teradata
Freddy Chetty, Saudi Telecom Company

 


 

WORKSHOPS:

Clarabridge Intelligence
Platform Revealed
Dale Roberts, Clarabridge

Take Your Social Customer Service
to the Next Level
Adrian Swinscoe, Forbes

Social Customer Service on Steroids:
Workflow Management for Pros
Dimitri Callens, Clarabridge

 


 

PANEL: 

Perspectives on Perfecting the
Customer Journey
Susan Ganeshan, Clarabridge
Koren Stucki, Clarabridge
Sean Nash, E.ON Energy
Joana Van den Brink-Quntnilha, Forrester

CXA TRACK:

Clarabridge Product Roadmap
Fabrice Martin, Clarabridge

Why Culture Matters:
How to Build a Customer-focused Organisation
Carol Wisley, Lloyds Banking Group

 



SOCIAL TRACK:

Social Customer Service in Choppy Waters: Sink or Swim
Richard O’hEadhra, Irish Water

Social Media Crisis Communications: How to Stay One Step Ahead
Kim Daenen, Brussels Airlines
Claudia Tluk, Brussels Airlines

How Social Care Keeps London Moving
Steven Gutierrez, Transport for London
Bridget Middleton, Transport for London

Contact Us

Keri Cook

KERI COOK
Director, Global Events

1 571 299 1872

1 301 802 3445

keri.cook@clarabridge.com

 

Sofie De Beule

SOFIE DE BEULE
Community Manager

32 494 92 3665

sofie.debeule@clarabridge.com