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BNP Paribas Fortis Bank Improves SLAs and Streamlines Social Media Engagement

Industry: Financial

BNP Paribas Fortis has always been focused on improving the customer experience

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BNP Paribas Fortis

BNP Paribas Fortis is an international bank based in Belgium and is a subsidiary of BNP Paribas, a French multinational bank and financial services company.

As volumes of social data increased and more team members needed to engage on social channels, BNP Paribas Fortis needed a social media tool that would meet their increasingly complex requirements.

Clarabridge

Solution

The team at BNP Paribas Fortis turned to Engagor to provide an end-to-end social customer service program, from monitoring, engaging and reporting on social media activities.

Results

The team has been able to cut costs and improve their SLAs, responding to customers more quickly and providing a better online experience.