Recognized by leading companies across all major markets, the Clarabridge Content Mining Platform™ (CMP) provides a direct conduit between your company and the current, authentic opinions and attitudes of your customers, as revealed in a range of listening posts from across your enterprise.

Easy Implementation

Deployed behind your corporate firewall, CMP fits easily into your present IT structure, with integrated source connectors that harvest your text sources of customer feedback from any source.

In addition, Clarabridge’s services team can provide the level of support you need to bring your CMP to full production in just weeks.

Subscription Option

Clarabridge Content Mining Service™ (CMS) is a subscription-based software-as-a-service (SaaS) option for those companies that want an alternative to an installed solution.

CMS gives you instant access to your dashboards and reports over a secure internet connection with the same powerful functionality found in the Clarabridge Content Mining Platform™. All data management and report generation is managed by Clarabridge, with our consultants serving as an extension of your team to create and maintain the CMS reporting interface.

Listening to the Voice of the Customer

CMP integrates a Natural Language Processing (NLP) engine, sentiment analysis, automatic categorization, clustering and entity and fact extraction to deliver content into a standard off-the-shelf database. This database is optimized for analytics and pre-configured to provide industry and function specific reports and metrics through any leading business intelligence software.