Leading analysts agree, Clarabridge customers differentiate with their customer experience. It's more than text analytics, more than speech analytics, more than customer experience intelligence: Clarabridge enables a real-time, continuous feedback loop for constant, consistent performance across your business. The proof is in the numbers.
Orbitz’s customer insights program has led them to become the #1 travel site in overall customer satisfaction. But the real winners are their customers, who get not only an improved customer experience, but also a chance to participate in a truly rewarding loyalty program.
Orbitz Worldwide is a leading global online travel company that uses innovative technology to enable leisure and business travelers to search for, plan and book a broad range of travel products and services.
Red Roof Inn improved online review scores by 6% in just over a year by gathering and analyzing guest feedback back in real-time-- a metric far above the industry average.
Red Roof Inn was founded by Jim Trueman in 1972 with the goal of providing guests with a clean, comfortable room at an affordable price. That recipe has been a huge success. Red Roof has 345 inns in 36 states, employs over 6,000 people and serves millions of guests each year.