Clarabridge helps you create and manage dynamic surveys using CX Survey. And because you have many existing surveys in your business, we offer out-of-the-box connectors to other survey solutions. CX Survey uses the industry’s best-in-class text and sentiment analytics to quickly make sense of all the quantitative and open-ended survey results together. Pair this with the rest of your omni-source social and interaction data for a complete picture of the customer experience.
TAKE A SPIN! Use the white arrows in our kiosk to see for yourself what CX Survey can do for your customer's survey experience.
In an age of survey fatigue, the best surveys are short, fun, and allow for free-form feedback collected in the moment. Capture customer feedback at every touch-point with CX Survey such as point-of-sale and post-transaction using any survey channel including: kiosks, personalized web pop-ups, email, text messages, and more.
Our patented root cause algorithms enable you to understand the drivers of NPS, CSat, CXi, and other metrics. CX Survey is the only platform that can run analysis on survey feedback and social and interaction data, so you can correlate feedback themes and customer emotions with business metrics.
Your customers want to be heard—and know that you are acting on their feedback. Filter survey results by keywords, sentiment, and other attributes, alerting your team to detractors, negative feedback, or specific issues so they can take action quickly to respond and close the loop.
Deliver survey results and analyses across the organization to drive and measure customer experience improvement. Visually rich, interactive dashboards show information tailored to the viewer’s role, empowering employees to act on insights at the product, department, location or regional level.
Our team of survey design experts help you build and manage the best survey experience possible using CX Survey and the Clarabridge Suite. Let us help you shape your process, implement best practices, operationalize insights, and tune the solution to support your unique business needs.