December 05, 2016 09:01 AM Eastern Standard Time
RESTON, VA — December 5, 2016 — Today Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced the appointment of Mark Bishof as Chief Executive Officer. Bishof, an accomplished software executive with a proven track record of growth and results, will focus on guiding the company to continue to meet and exceed growth goals while overseeing day-to-day management of the company and executive team.
As part of the transition, current Clarabridge CEO Yuchun Lee will reassume his previous role as Executive Chairman of the Board, where he will continue to provide counsel and oversight of the corporate strategy, objectives and results.
Over the last year, Lee has set the course for success at Clarabridge, driving continued momentum and scale. The company has accelerated growth and over-performed against its 2016 goals. Clarabridge has also achieved additional leadership rankings with industry analysts, been awarded additional patents, rolled out industry specific-solutions, and expanded its work with companies on the forefront of customer experience (CX) like Lufthansa, Porsche Cars North America, Cigna Corporation, Iceland Air and many more. The addition of Bishof, with his proven successes in growing software companies, underscores the company’s commitment to innovation and customer success. Clarabridge continues on a trajectory to help even more companies to achieve world-class and successful CX programs.
Bishof is a seasoned executive with significant experience in scaling software companies to achieve record revenue figures. As President and CEO of Flexera Software, Bishof spent 10 years growing the company from $200m to over $1B in enterprise value. Prior to that, Bishof held executive positions at Macrovision, IBM, Deloitte Consulting, Crossworlds Software and Booz, Allen & Hamilton. He is also an Operating Partner at Thoma Bravo.
“Clarabridge is an exciting company with blue chip customers and a team that is passionate about helping companies optimize CX. I am thrilled to join a company that is setting the industry standard,” said Mark Bishof, CEO. “Customer Experience Management is an important emerging market, and Clarabridge is at the forefront by providing its customers with the most comprehensive CX solution. I look forward to joining such a talented and dedicated team, and believe that together we will continue Clarabridge’s upward trajectory.”
“I can confidently say that there is no one better poised or experienced than Mark to continue Clarabridge’s momentum and take the business to new heights,” said Yuchun Lee, Clarabridge’s Executive Chairman. “Mark is a team builder who prides himself on execution and operational excellence, and shares Clarabridge’s passion for ensuring customers success. I’m delighted to welcome such a seasoned executive with a proven track record to the Clarabridge team.”
Clarabridge’s SaaS customer experience management solution helps hundreds of the world’s leading brands put customer feedback to work. Offering the most comprehensive solution for omni-source listening, accurate customer and text analytics, and real-time, guided action is why leading brands trust Clarabridge to power their CX programs and drive a customer focused strategy. The result: better customer experiences. For more information, visit www.clarabridge.com.
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