Put feedback to work with the Clarabridge CX Suite. Drive strategy, improve operations and empower the entire enterprise with complete customer insights from all sources of feedback.
Combat survey fatigue with modern, dynamic surveys that ask the right questions at the right time. Harness the full power of open-ends with industry-leading text analytics to uncover key insights from customers in their own words.
Don't make important decisions based on just surveys. Clarabridge instills confidence in your customer experience program by centralizing feedback from your entire enterprise for complete, relevant and accurate insights
Collect & interpret feedback from review sites like TripAdvisor, Bazaarvoice, Revoo, and more for insight into customer preferences, concerns and sentiments.
Identify topics, track issues, and route actionable items to the right people by analyzing internal chat and collaboration content from sources including Salesforce Chatter and Jive or customer support sources like LivePerson.
Listen, combine, and analyze survey responses to deliver insights across your enterprise from all sources including OpinionLab, ForeSee, and Qualtrics.
Discover customer insights and feedback in blogs, forums, and user communities.
Automatically transcribe call recordings and IVR surveys to analyze the actual voice of the customer.
Use customer emails for key insights, trends and sentiment about brands, products, and services for improved agent performance and operational effectiveness.
Analyze agent notes, employee feedback, and other call center sources including Salesforce.com to improve efficiency and provide agent coaching.
Listen to all social networks including Facebook, Twitter, Instagram & Youtube with Clarabridge Social or connect to your existing social listening vendors including Radian 6, Sysomos, Synthesio, and Brandwatch.
Clarabridge is critical to our ability to continue to have visibility to all of the different conversations that are happening about our products and services.Kim Zieroth IT Project Leader, GE Healthcare
Clarabridge enables companies to accurately interpret all customer feedback with our state-of-the-art CX Platform. Through industry leading NLP, Sentiment & Emotion detection, Data Enrichment, Advanced Analytics and Data Discovery tools, Clarabridge offers the most complete enterprise-grade solution for your Customer Experience program.
Improve your products, services and operations by instilling understanding and tracking of key metrics and drivers at every level of your enterprise – from the CEO to the front lines. Clarabridge makes it easy to keep your entire enterprise customer-focused with role-based dashboards to keep everyone strategically focused.
Give every team member the right tools to take immediate frontline action to improve the customer experience—from the call center to store operations. Deliver real-time social-engagement optimized for team performance for fast, effective social customer service. Take quick proactive or corrective actions driven by customer feedback & insights with tactical frontline reports, alerts and case management to delight your customers.
Ready to understand your customers? Let us show you how with Clarabridge.