To truly understand your customers and improve the customer experience you have to mine your customer data. The Clarabridge CX Suite operationalizes customer feedback so you can use it to drive strategy, improve operations and empower the enterprise.
Are your surveys delivering the insight you need to make intelligent decisions? Our dynamic survey solution allows you to ask targeted questions to capture each customer’s unique experience. Interpret these responses in aggregate to detect common themes and make improvements that matter.
Don't miss a single word! Feedback varies by channel and your customers communicate with you in many different ways. Make informed customer experience management decisions by analyzing all sources of feedback.
Collect feedback from review sites like TripAdvisor, Bazaarvoice, Revoo, and other online retailers to gain insight into customer preferences and sentiment.
Using live chat on your website? Clarabridge allows you identify, track, and route the topics being discussed, and combine chat data with all other sources for complete customer intelligence.
Collect and analyze data from all survey sources including OpinionLab, ForeSee, and Verint.
Find out what customers are saying about you in blogs, forums, and user communities like those powered powered by Lithium.
By automatically transcribing call recordings, Clarabridge lets you analyze the literal voice of the customer along with all other feedback sources. No other customer feedback tool has this capability.
Over 100 billion business emails are sent each day, filled with customer sentiment about brands, products, and services. Clarabridge analyzes every word and detects key patterns and themes.
Analyze call center agent notes, employee feedback, and data from all other internal sources such as Salesforce.com.
Collect data directly from Facebook, Twitter and social listening sources such as Radian 6, Sysomos, Synthesio, and Brandwatch.
Clarabridge is critical to our ability to continue to have visibility to all of the different conversations that are happening about our products and services.Kim Zieroth IT Project Leader, GE Healthcare
You don’t have time to read and understand every bit of customer feedback, so let technology do it for you. Clarabridge built the industry-leading natural language processing and machine learning technologies to combine text analytics with all other forms of customer metrics giving you the only complete picture of the real customer journey.
Clarabridge gives your employees customer feedback tools that alert them to problems, help them route issues until resolution, and allow them to make the right day-to-day decisions to continuously improve every customer’s experience.
Use Clarabridge to respond to customer feedback via social media or privately via email, route issues, and identify opportunities for improved communication. Never lose track of the influencers and manage action items with the built-in workforce management features.
Need a proven CEM solution? In 15 minutes or less we'll show you the path to differentiated customer experience programs.