Power your customer experience program with the only platform that collects feedback data from all sources and distills it into actionable insights.
Survey everybody including customers, employees, website users, prospects, and influencers.
Gather feedback through email, IVR, kiosk, QR Code, desktop, mobile and more – so responses are convenient for your customers and more immediate for you.
Tailor every survey experience to the individual respondent. Clarabridge surveys adapt to the customer's answers for a personalized, "smart" experience.
Create the best survey for your industry and business, guaranteeing high response rates and quality insight.
Let the customer drive. Create surveys that allow customers to talk about the topics important to them.
Deliver consistent branding with custom logos, colors and designs.
Clarabridge connects to all sources of feedback through multiple integration paths. With open APIs, a large library of out-of-the-box connectors, and our active CEM Partner Community, you'll never miss a word of feedback.
Turn social media into social intelligence. Connect to popular social networks like Twitter and Facebook. Analyze data from almost any blog or forum with our turn-key connectors.
Already have 1 survey or 3 or more? We collect and process any survey response from any tool to give you a unified view. Or use our powerful, dynamic survey solution to capture the customer’s voice.
Automatically transcribe customer call recordings from call centers, market research calls, or after-call surveys.
Even the text found in warranty, legal documents, engineering specifications and service notes isn't too much for Clarabridge. When viewed with user feedback, it provides the most complete picture.
Combine unstructured text analysis with structured data like sales, rankings, demographics, location, and influence for a complete understanding of your customers.
Automatically eliminate data that doesn’t provide feedback or otherwise distorts the relevant information.
Understand the context, association, and meaning of each customer comment with the highest available degree of accuracy through Natural Language Processing (NLP).
Uncover the emotions expressed in your feedback using Clarabridge’s exclusive 11-point sentiment scale. Fine-tune the scoring to fit your organization and the individual feedback source.
Combine automatic, rules-based, and statistical methods of classification as well as multiple category models to filter data accurately according to your business needs. Pre-defined models for specific industries or functions get you started fast.
Uncover the real issues by evaluating feedback in context with instant drill down to verbatims and details. Detect sudden deviations in feedback volumes and tone to proactively manage potentially harmful situations.
Machine translation can miss the nuances in customer feedback. Clarabridge offers full, native NLP and sentiment analysis in 13 languages including Japanese, Dutch, Italian, English, French, Spanish, Portuguese, German, Russian, Chinese, Turkish, Arabic, and Korean.
See the bigger picture in your customer feedback. Drill into comments to find the root causes and drivers of customer experiences and deliver relevant information to the right people with role-based reporting and dashboards.
Access your important data anywhere. Clarabridge delivers your insights to you on desktop, mobile, and tablet devices.
Benchmark your customer feedback against your competitors. Understand your strengths and their weaknesses to help drive marketing messages, sales efforts, and strategic planning.
Find out when certain topics occur or when sentiment hits a certain threshold. Take immediate action to correct problems or capitalize on opportunities.
Understand your own trends, chart your improvements, and gauge performance against independent customer satisfaction data.
Tie customer experience information to internal systems for an inside-out view of your business. Clarabridge integrates with all major BI and CRM systems.
Keep your team members informed with the right information at the right time and track how they are engaging your customers and ensure they engage customers for better outcomes.
Contact customers directly from a case to respond to an issue fast. Take action in accordance with set service standards, ensuring that customer expectations are met.
Automatically create and assign cases from any type of survey response. Set service standards to ensure that you deliver on customer expectations with automatic escalations and alerts as needed.
Plan, schedule and push messages to your customer base based on analytics that prove what works with each audience.
Know when something of interest is happening without having to be at your desk. Email alerts tell you when there is new feedback or an emerging issue based on changes in volume of feedback or a significant dip in sentiment.
Keep everyone on brand and on message as you respond to customers with unlimited response templates tailored to your business.
How does Clarabridge do all of this? With innovative, constantly-evolving technology.Learn more
Clarabridge is critical to our ability to continue to have visibility to all of the different conversations that are happening about our products and services.Kim Zieroth IT Project Leader, GE Healthcare