Powerful analytics that drive simple solutions.

How it Works

Our technology goes beyond text analytics, providing next-level intelligence to all stakeholders within your business. With dashboards, alerting, theme detection and root-cause analysis, you're empowered to take immediate, meaningful action.


Text Analytics and NLP

Text Analytics and NLP

Our sophisticated Natural Language Processing (NLP) technology cuts through any volume of customer feedback, making it easy for you to get a precise understanding of the customer experience. Customize and tune the platform to your unique business needs, including categorization in your own business terminology. Make the insights relevant to the different functions within your company.

Big Data

Trying to tackle big data? No problem.  80+ sources? Easy. Terabytes or Petabytes of data? Gotcha covered!  Real-time queries, instant alerts– we scale to meet your demands.  We’ve processed literally billions of feedback records and that number is increasing by the minute.

Languages

Your customers likely speak many languages, and you need to be able to understand them. Clarabridge analyzes any language from around the globe, applying full, native Natural Language Processing (NLP) for languages including Arabic, Chinese (simplified), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, and Turkish.

Security

Your data is one of your most valuable assets, and we’re serious about protecting it. We provide robust security at the physical, network, and application levels. We ensure confidentiality, integrity, and availability for our SaaS offering, keeping your data safe and secure.

Structured and unstructured feedback

Structured data, like multiple choice survey responses or demographic details, is easily quantified. But 95% of customer feedback data is unstructured, free-form text. Clarabridge combines both types of data for a complete view of what your customers are saying.

Clarabridge helps us identify trends and themes in our high volume of voice of the customer data, accessed through a well-designed and easy to use interface.

Stacey Symonds Senior Director, Consumer Insights, Orbitz

See it live.

Request a Demo

Need a proven CEM solution? In 15 minutes or less we'll show you the path to differentiated customer experience programs.

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