Powerful analytics that drive simple solutions.

How it Works

Clarabridge Product Marketecture
The Clarabridge CX Suite delivers true customer analytics, providing next-level intelligence to all stakeholders within your business. With easy to understand reports, role-based, mobile enabled dashboards and smart alerts, robust case management and proactive customer engagement, you're empowered to take immediate, meaningful action.

 


Text Analytics and NLP

Text Analytics and NLP

Our sophisticated Natural Language Processing (NLP) and Machine Learning technology cuts through any volume of customer feedback, making it easy for you to get a precise understanding of the customer experience. Understand context, slang or language-specific idiosyncrasies across complex multipart communication.

Customize and tune the analytics engine to your unique business needs, including categorization in your own business terminology. Analyze the sentiment behind the words, and score the customer emotion on our eleven-point scale. Pair customer-identifying demographic and behavioral data with newly uncovered sentiment. With Clarabridge, you gain insight into why your customers act the way they do.

From Big Data to Big Insights

Trying to tackle big data? No problem. 80+ sources? Easy. Terabytes or Petabytes of data? We have you covered! Clarabridge advanced architecture using the latest technologies and distributed computing, results in fast load, query and response times offering the most scalable, reliable big data CX solution on the market.

Languages

Your customers likely speak many languages, and you need to be able to understand them. Our hybrid NLP framework uses both linguistic and statistical algorithms, to accurately interpret human communications.

Clarabridge analyzes any language from around the globe, applying full, native Natural Language Processing (NLP) for languages including Arabic, Chinese (simplified), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, and Turkish out of the box. Additionally Clarabridge can be tuned to process literally any language for your global enterprise.

Security

Your data is one of your most valuable assets, and we’re serious about protecting it. We provide robust security at the physical, network, and application levels. We ensure confidentiality, integrity, and availability for our SaaS offering, keeping your data safe and secure. And using our role-based distribution mechanism we ensure the right data is sent to the right people at the right time.

Connect to Everything

Clarabridge offers a suite of solutions that is your one stop shop for customer intelligence and we extend our capabilities with our open APIs. Using our open approach you can push the data to your existing systems, including your CRM, Support, BI, Data warehouse or virtually any other application.

Clarabridge helps us identify trends and themes in our high volume of voice of the customer data, accessed through a well-designed and easy to use interface.

Stacey Symonds Senior Director, Consumer Insights, Orbitz

See it live.

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Need a proven CEM solution? In 15 minutes or less we'll show you the path to differentiated customer experience programs.

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