The customer experience professionals at Clarabridge possess unique expertise to successfully implement real-world, cost-effective CEM solutions. Our background of Business Intelligence, Consultancy, Customer Service and Text Analytics blend to enable organizations to better serve customers, control costs and risk, compete effectively, and ultimately drive profitability. Our turnkey solutions include:
You can finally bridge the gap not only between your structured and unstructured intelligence, but also between your customers’ experiences and your brand’s promise.
Consulting Services
Clarabridge experts are on hand to help you quickly implement our solutions and use them to your competitive advantage. Whether we are assessing your readiness, implementing a pilot solution, or delivering a full implementation, our seasoned consultants are by your side ensuring your success.
Within a matter of weeks, we can transform your text-based customer feedback into customer experience intelligence to provide you with an unparalleled competitive advantage.
Customers can select from two Clarabridge options:
- Clarabridge Content Mining Platform™- Deployed behind Corporate firewall.
- Clarabridge Content Mining Service™ - Subscription-based software-as-a-service (SaaS).
Training Sessions
Clarabridge provides a flexible training solution which can be delivered in both a standard and customized format to meet each client's specific needs.
Training course options include:
- Clarabridge Content Mining Platform (CMP) Basics Course: Targeted towards the general system administrator responsible for an already installed Clarabridge Solution. Focus is placed on the modification and maintenance of the Content Mining Platform.
- Clarabridge Advanced CMP Administration Course: Targeted towards the seasoned administrator that is interested in being able to replicate the installation, configuration, and execution of new data sources to an existing solution.
- Clarabridge Basic Reports Course: Targeted towards the business users, this course will walk the participants through each of the delivered reports to provide them with a complete understanding around the purpose, navigation, and capabilities that have been delivered.
- Clarabridge Advanced Reporting Course: Targeted towards an experienced, already trained Business Intelligence user, this course will provide the attendees with the knowledge necessary to modify existing implemented reports in addition to creating new reports against the Clarabridge Analysis Schema.
For more information about Clarabridge Training, please contact us at (571) 299-1868 or training@clarabridge.com.
Support Offerings
Once your Implementation has been completed, each customer is transitioned to a World Class Support Organization designed to address any questions or concerns. Our Support Organization is dedicated to ensure your complete satisfaction and we welcome the opportunity to service your needs.
For more information about Clarabridge Support, please contact us at (571) 299-1803 or support@clarabridge.com.