Become a Pro and Deliver Results

Welcome to Clarabridge U

 From basic set-up to advanced uses of the solution, Clarabridge University offers all the training you need to be successful.

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Clarabridge University equips you to get the most benefit from our solution, teaching you what you need to know at just the time you need to know it. We recommend face-to-face sessions for new customers, while virtual sessions are great for tuning up your knowledge, diving deeper into specific topics, or getting new employees up to speed on the Clarabridge platform.

For the best learning experience, we recommend taking your training in phase with your implementation.

Fundamentals of Clarabridge

Course Goal: At the outset of the project, it’s important to get the whole team oriented to the capabilities and requirements of the Clarabridge Intelligence Platform. Fundamentals of Clarabridge is a high-level introduction to the entire process, and a pre-requisite for advanced courses.

Who Should Attend: Everyone from management sponsors to future power users.

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Implementing Clarabridge Analyze

Course Goal: This 2-hour session provides a brief overview of the Clarabridge Intelligence Platform, data processing considerations, and best practices.

Who Should Attend: Everyone involved in making project design decisions or participating in the kick-off and data loading phases of an implementation.

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Basic Categorization Skills

Course Goal: Learn primary steps in building category models.
Who Should Attend:Analyst who will need to understand the basic concepts and process of categorization, assist in the model building, and edit/maintain categories.

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Advanced Categorization Modeling Skills

Course Goal: Learn advanced concepts and tricks for building category models.
Who Should Attend: Power analysts who will be responsible for building complete category models, assisting others who are building models, or users who will be the primary analyst at his/her company.

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Reading & Understanding Sentiment

Course Goal: Develop a clear understanding of sentiment functionality and score interpretations.
Who Should Attend: Analysts who may or may not need to actually alter sentiment, but rather need an understanding of how sentiment functions and how to identify potential issues accurately.

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Tuning Sentiment

Course Goal: Learn detailed practices of tuning sentiment in Clarabridge.
Who Should Attend: Power Analysts who will be conducting the initial sentiment tuning within a project as well as those who are responsible for maintaining the sentiment within a project.

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Discovering Insights with the Clarabridge Intelligence Platform

Course Goal: Once categorization and sentiment tuning are complete, it’s time to start finding actionable insights in your data. Learn how to draw valuable conclusions within the reporting environment in the Clarabridge Intelligence Platform.

Who Should Attend: Analysts who will be answering business questions using the Clarabridge Intelligence Platform.

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CX Studio for Analyze Users

Course Goal: Learn to package, monitor, and distribute insights with CX Studio.

Who Should Attend: This course is meant for data analysts who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.

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Training for CX Studio Only Users

Course Goal: Learn how to answer your stakeholder’s business questions and package those insights in analytical dashboards using CX Studio.

Who Should Attend: Users who have access to CX Studio and are responsible for finding insights and creating dashboards. These users must have permissions to author (Edit) dashboards, not just view them.

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Training for Advanced Users

Enhancing & Analyzing Social Media Data in Clarabridge

Course Goal: Learn advanced techniques for enhancing social media data analysis.

Who Should attend: Experienced Clarabridge users who are working with social media data. This course will build on skills learned in the pre-requisite courses and highlight those most important for social media analysis.

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Language Capabilities of Clarabridge

Course Goal: Learn to configure and use Clarabridge for multiple language analysis.

Who Should Attend: Analysts who will be working with Clarabridge in multiple languages.

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Partner Training

Business Analyst Certification

Course Goal: To give partners and customers the skills to deliver insights to their stakeholders using the Clarabridge CEM platform. This is accomplished through CBU Core Curriculum, 1:1 sessions, use cases, a final exam, and a presentation.

Who Should Attend: Partners and Customers of Clarabridge who hold an Analyst role or skill set.

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