Product Overview

Clarabridge’s text analysis software turns text-based customer feedback from listening posts, such as surveys, emails, social media, and call centers, into information to help business make better marketing, service, operations, or product decisions. Clarabridge provides three editions of its award-winning software: Clarabridge Self Service, Clarabridge API and Clarabridge Enterprise.

Clarabridge Self Service Clarabridge Enterprise
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Ideal for small to medium projects or businesses 		Power enterprise deployments
Ideal for enterprise scale VOC initiatives
Web based Navigator Exploration Interface
Deep Linguistic Processing
Automatic Structured Data linking
Advanced Sentiment analysis
Advanced Classification (coding)
Standard Reports and Visualizations
Online tutorial and help
Advanced Business Intelligence integration
Systems integration services
Educational Services
Dedicated support
Unlimited processing capacity

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“Successful VoC programs will incorporate listening, interpreting, responding, and monitoring.” Building Your Voice Of The Customer Program.