Introducing the Clarabridge COVID-19 Command Center
Managing CX During the Coronavirus Crisis
Clarabridge has built a COVID-19 information center to assist our customers, those actively entrenched in the customer experience industry, and the public. We are working to provide industry analysis, offer our Engage tool for free and share best practices in our weekly webinar series.Visit the Command Center
Capture every call, review, social post, and survey. Clarabridge helps you connect quickly to cover every source of feedback.Learn More
Analyze AI-Fueled Insights
See what’s driving feedback volume, sentiment, effort, or satisfaction across various customer segments.Learn More
Act on Data
Use the data to empower teams, drive operational improvements, solve for points of friction, and improve overall customer experience.Learn More
Engage with Customers
Provide support and close the loop with customers so that you transform negative feedback, amplify positive feedback, and influence the conversation.Learn More
Powering you with insights to deliver the best customer experience
At Clarabridge, we are obsessed with delivering innovative customer experiences and contact center solutions. With over a decade of experience in designing and delivering industry-recognized best-in-class text and speech analytics, we have enabled thousands of global brands to transcend from insights to action.
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4 Waves of Forrester Recognition
89% Customer Renewal Rate
Clarabridge customers value their partnerships with us and keep coming back for more.
130 Pre-Built Industry Models
Clarabridge has an extensive collection of industry use cases and models that are pre-built and ready to deploy with your data.
18 Billion Conversations Processed
Clarabridge is only getting faster and smarter, so we’ll always be able to scale with you.
100% of Customer Touchpoints
Phone calls, chat, email, and social are just a few ways customers are talking to you. Clarabridge transcribes 100% of voice recordings quickly and accurately.
Clarabridge Named A Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020
Out of all the participants, Clarabridge received the highest score in the current offering category. In addition to earning the highest possible score in the criteria of customer success and support, product vision and strategy, and scalability, Clarabridge received the highest scores of all vendors in the integrations, text analytics, and customer relationship criteria. This report focuses on the tools and technology CX professionals need to drive their initiatives forward, and in our opinion and CX-industry expertise, shows that no other solution is more effective.View the Full Report
Top Global Brands Choose Clarabridge
Hundreds of major brands use Clarabridge to improve the customer journey.
Resources & Events
Update on C3 San Diego 2020
After careful consideration, and in light of the ongoing Coronavirus (COVID-19) developments, we have no choice but to reschedule C3 San Diego to September 13 – 16, 2020 at the Fontainebleau Miami Beach.
Rescheduling this event will enable us to provide the experience that our customers, prospective customers, partners, and employees expect and deserve in a safe environment.Learn More