Clarabridge Named as a Leader in Two Forrester Wave™ Reports in 2020

We are proud to be the only vendor included—and recognized as a Leader—in both the Forrester Wave™ Customer Feedback Management Platforms and the Forrester Wave™ AI-Based Text Analytics Platform reports, solidifying our position as the best enterprise CX platform on the market.

The Forrester Wave™:
Customer Feedback Mgmt.
Platforms, Q1 2020

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The Forrester Wave™: AI-Based Text Analytics
Platforms, Q2 2020

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Actionable Insights from Every Customer Interaction, in One Platform

Grow sales, ensure compliance, and increase efficiency with the AI platform that listens at every customer touchpoint to uncover depth and nuance.

Listen Everywhere

Capture every call, review, social post, and survey. Clarabridge helps you connect quickly to cover every source of feedback.

Connect to Everything
Analyze AI-Fueled Insights

See what’s driving feedback volume, sentiment, effort, or satisfaction across various customer segments.

Best-in-Class Analytics
Act on Data

Use the data to empower teams, drive operational improvements, solve for points of friction, and improve overall customer experience.

Contact Center CX
Engage with Customers

Leverage digital customer service channels without sacrificing quality. In under a week you can take control across multiple digital and social channels.

Special Offer
Our Vision

Powering you with insights to deliver the best customer experience

At Clarabridge, we are obsessed with delivering innovative customer experiences and contact center solutions. With over a decade of experience in designing and delivering industry-recognized best-in-class text and speech analytics, we have enabled thousands of global brands to transcend from insights to action.

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4 Waves of Forrester Recognition

Clarabridge is proud to be named a Leader in Customer Feedback Management and Text Analytics, and a Strong Performer in AI-Fueled Speech Analytics, and Social Suites.

110%+ Net Customer Renewal Rate

Clarabridge customers realize substantial value in their partnerships with us and keep coming back for more.

150+ Pre-Built Industry Models

Clarabridge has an extensive collection of industry use cases and models that are pre-built and ready to deploy with your data.

18 Billion Conversations Processed

Clarabridge is only getting faster and smarter, so we’ll always be able to scale with you.

100% of Customer Touchpoints

Phone calls, chat, email, and social are just a few ways customers are talking to you. Clarabridge transcribes 100% of voice recordings quickly and accurately.

Top Global Brands Choose Clarabridge

Hundreds of major brands use Clarabridge to improve the customer journey.

Explore Our Customers


Customer Experience

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Contact Center

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Digital Engagement

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Resources & Events

Update on C3 2020

After careful consideration, and in light of the ongoing and unpredictable COVID-19 developments, we have come to the decision to cancel C3 2020 for both North America and EMEA.

We will continue to move forward with our planning for C3 2021 EMEA, taking place April 27 – 29 at Northumberland in London, and C3 2021 North America, taking place May 16 – 19 at the Fontainebleau in Miami Beach. Rescheduling these events will enable us to provide the experiences that you expect and deserve in a safe environment.

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