Feedback comes from many sources, and we capture them all. From voice recordings and agent notes, to chat logs and social media—no customer interaction goes unnoticed.
Our AI platform is designed to allow you to make sense of insights ten times faster than any other platform at a fraction of the price. This means real ROI, real fast.
Our out-of-the-box solutions are designed to think like your compliance and legal teams, making it easier than ever to capture, flag, and act on potential issues.
Knowing which business decisions to make is easier than ever when you know exactly what your customers are asking for. With Clarabridge’s predictive analytics, you have the edge.
Clarabridge offers a “highly differentiated emotion, effort, and intent analysis, while most of its competitors still mainly offer sentiment analysis." Additionally, the report states that “a majority of reference customers attest that Clarabridge’s product and professional services “exceed” or “significantly exceed” their expectations.” — The Forrester Wave ™: AI-Based Text Analytics Platforms Report Q2 2018Access Report
“Clarabridge is on a tear. A relative newcomer to speech analytics, Clarabridge has grown its speech analytics features and customer base rapidly and has an impressive road map of machine learning capabilities, including deep learning for emotion detection.” —The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018Access Report
Hundreds of major brands use Clarabridge to improve the customer journey.Explore Customers