Clarabridge Named A Leader in The Forrester Wave™: Customer Feedback Management Platforms
Out of all the participants, Clarabridge received the highest score in the current offering category. In addition to earning the highest possible score in the criteria of customer success and support, product vision and strategy, and scalability, Clarabridge received the highest scores of all vendors in the integrations, text analytics, and customer relationship criteria. This report focuses on the tools and technology CX professionals need to drive their initiatives forward, and in our opinion and CX-industry expertise, shows that no other solution is more effective.
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Actionable Insights from Every Customer Interaction, in One Platform
Grow sales, ensure compliance, and increase efficiency with the AI platform that listens at every customer touchpoint to uncover depth and nuance.
Listen Everywhere
Capture every call, review, social post, and survey. Clarabridge helps you connect quickly to cover every source of feedback.
Learn MoreAnalyze AI-Fueled Insights
See what’s driving feedback volume, sentiment, effort, or satisfaction across various customer segments.
Learn MoreAct on Data
Use the data to empower teams, drive operational improvements, solve for points of friction, and improve overall customer experience.
Learn MoreEngage with Customers
Provide support and close the loop with customers so that you transform negative feedback, amplify positive feedback, and influence the conversation.
Learn MorePowering you with insights to deliver the best customer experience
At Clarabridge, we are obsessed with delivering innovative customer experiences and contact center solutions. With over a decade of experience in designing and delivering industry-recognized best-in-class text and speech analytics, we have enabled thousands of global brands to transcend from insights to action.
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4 Waves of Forrester Recognition
Clarabridge is proud to be named a Leader in Customer Feedback Management and Text Analytics, and a Strong Performer in AI-Fueled Speech Analytics, and Social Suites.
89% Customer Renewal Rate
Clarabridge customers value their partnerships with us and keep coming back for more.
130 Pre-Built Industry Models
Clarabridge has an extensive collection of industry use cases and models that are pre-built and ready to deploy with your data.
18 Billion Conversations Processed
Clarabridge is only getting faster and smarter, so we’ll always be able to scale with you.
100% of Customer Touchpoints
Phone calls, chat, email, and social are just a few ways customers are talking to you. Clarabridge transcribes 100% of voice recordings quickly and accurately.
Top Global Brands Choose Clarabridge
Hundreds of major brands use Clarabridge to improve the customer journey.
Resources & Events
Clarabridge Customer Connections San Diego 2020
C3, our electrifying three-day conference, is coming to San Diego, April 19 – 22, 2020. Hear from industry experts, thought leaders, and top practitioners in customer experience and digital customer service for examples and best practices needed to stay ahead of the curve.
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