Actionable Insights from Every Customer Interaction, in One Platform

Grow sales, ensure compliance, and increase efficiency with the AI platform that listens at every customer touchpoint to uncover depth and nuance.

Listen Everywhere

Capture every call, review, social post, and survey. Clarabridge helps you connect quickly to cover every source of feedback.

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Analyze AI-Fueled Insights

See what’s driving feedback volume, sentiment, effort, or satisfaction across various customer segments.

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Act on Data

Use the data to empower teams, drive operational improvements, solve for points of friction, and improve overall customer experience.

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Engage with Customers

Provide support and close the loop with customers so that you transform negative feedback, amplify positive feedback, and influence the conversation.

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Our Vision

Powering you with insights to deliver the best customer experience

At Clarabridge, we are obsessed with delivering innovative customer experiences and contact center solutions. With over a decade of experience in designing and delivering industry-recognized best-in-class text and speech analytics, we have enabled thousands of global brands to transcend from insights to action.

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4 Waves of Forrester Recognition

Clarabridge is proud to be named a Leader in Customer Feedback Management and Text Analytics, and a Strong Performer in AI-Fueled Speech Analytics, and Social Suites.

89% Customer Renewal Rate

Clarabridge customers value their partnerships with us and keep coming back for more.

130 Pre-Built Industry Models

Clarabridge has an extensive collection of industry use cases and models that are pre-built and ready to deploy with your data.

18 Billion Conversations Processed

Clarabridge is only getting faster and smarter, so we’ll always be able to scale with you.

100% of Customer Touchpoints

Phone calls, chat, email, and social are just a few ways customers are talking to you. Clarabridge transcribes 100% of voice recordings quickly and accurately.

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Clarabridge Named A Leader in The Forrester Wave™: Customer Feedback Management Platforms

Out of all the participants, Clarabridge received the highest score in the current offering category. In addition to earning the highest possible score in the criteria of customer success and support, product vision and strategy, and scalability, Clarabridge received the highest scores of all vendors in the integrations, text analytics, and customer relationship criteria. This report focuses on the tools and technology CX professionals need to drive their initiatives forward, and in our opinion and CX-industry expertise, shows that no other solution is more effective.

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Top Global Brands Choose Clarabridge

Hundreds of major brands use Clarabridge to improve the customer journey.

Explore Our Customers

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Customer Experience

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Contact Center

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Digital Engagement

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Resources & Events

Update on C3 San Diego 2020

After careful consideration, and in light of the ongoing Coronavirus (COVID-19) developments, we have no choice but to reschedule C3 San Diego to early Fall, dates and location will be announced over the next several days.

Rescheduling this event will enable us to provide the experience that our customers, prospective customers, partners, and employees expect and deserve in a safe environment.

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