Actionable Insights from Every Customer Interaction, in One Platform

Grow sales, ensure compliance, and increase efficiency with the AI platform that listens at every customer touchpoint to uncover depth and nuance.

Listen Everywhere

Capture every call, review, social post, and survey. Clarabridge helps you connect quickly to cover every source of feedback.

Connect to Everything
Analyze AI-Fueled Insights

See what’s driving feedback volume, sentiment, effort, or satisfaction across various customer segments.

Best-in-Class Analytics
Act on Data

Use the data to empower teams, drive operational improvements, solve for points of friction, and improve overall customer experience.

Contact Center CX
Engage with Customers

Leverage digital customer service channels without sacrificing quality. In under a week you can take control across multiple digital and social channels.

Special Offer

 

ANNOUNCING

Clarabridge Named as a Leader in Two Forrester Wave™ Reports in 2020

We are proud to be the only vendor included—and recognized as a Leader—in both the Forrester Wave™ Customer Feedback Management Platforms and the Forrester Wave™ AI-Based Text Analytics Platform reports, solidifying our position as the best enterprise CX platform on the market.

 

Our Vision

Powering you with insights to deliver the best customer experience.

At Clarabridge, we are obsessed with delivering innovative customer experiences and contact center solutions. With over a decade of experience in designing and delivering industry-recognized best-in-class text and speech analytics, we have enabled thousands of global brands to transcend from insights to action.

Let's have a conversation:

18 Billion Conversations Processed

Clarabridge is only getting faster and smarter, so we’ll always be able to scale with you.

110%+ Net Customer Renewal Rate

Clarabridge customers realize substantial value in their partnerships with us and keep coming back for more.

4 Waves of Forrester Recognition

Clarabridge is proud to be named a Leader in Customer Feedback Management and Text Analytics, and a Strong Performer in AI-Fueled Speech Analytics, and Social Suites.

150+ Pre-Built Industry Models

Clarabridge has an extensive collection of industry use cases and models that are pre-built and ready to deploy with your data.

100% of Customer Touchpoints

Phone calls, chat, email, and social are just a few ways customers are talking to you. Clarabridge transcribes 100% of voice recordings quickly and accurately.

Master Class Series: Season 2

We are excited to deliver Season 2 of our Clarabridge Master Class Series, featuring our exclusive Fall 2020 Product Release. Our team of CX experts has curated a multitude of sessions, showcasing several product enhancements and new functionalities. Explore topics such as emotion, empathy, automatically generating post-interaction summaries for every conversation in the contact center, dashboard design tips, and much more.