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CX Summit Series
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CX SUMMIT SERIES

CX Summit London

We are thrilled to announce the first stop in our CX Summit Series: London. Join Clarabridge on Tuesday, October 5 at 8 Northumberland for an unforgettable afternoon of learning from and networking with CX and Digital Customer Service experts. This complimentary event will allow you to hear success stories from your peers and engage with industry influencers.

About the Venue
8 Northumberland Avenue is located only a stone’s throw away from Trafalgar Square, making it London’s most central Venue. Exceptional public transport links from all directions ensure easy arrival and departure from CX Summit London. The mixture of classic Victorian architecture and cutting-edge technology will complement our agenda of groundbreaking CX tips and networking.

Register Now

EVENT DETAILS

When: Tuesday, October 5 

Where: 8 Northumberland | 8 Northumberland Avenue, London WC2N 5BY, United Kingdom

Agenda:
3:00- 3:30 PM – Welcome, Clarabridge
3:30- 4:00 PM – Customer Presentation, Huw Jones, Lloyds Banking Group
4:00- 4:30 PM – Empathy: Skill Building Tips to Nail CX, Adrian Swinscoe
4:30- 5:00 PM – Clarabridge Deep-Dive, Fabrice Martin, Clarabridge
5:00-7:00 PM – Networking Reception, Old Billiard Room and Annex, 8 Northumberland

northumberland

Speakers:
Adrian Swiscoe
Adrian Swinscoe
CX Thought Leader

Described as an experimental CX thought leader and visionary, Adrian Swinscoe is a best-selling author, Forbes contributor, speaker, investor, advisor and aspirant CX Punk. He has been growing and helping develop customer-focused large and small businesses for over 25 years now. His clients have included brands such as Sky, NowTV, Apple, ING, KFC, Philips, Cancer Research UK, Talk Talk, Gazprom, Intercontinental Hotel Group, Olympus, Harper Collins, the UK Gov’s Crown Commercial Service, Microsoft, Pearson and Costa Coffee as well as numerous tech vendors and many smaller and medium sized businesses. Adrian is a frequent writer, podcaster and speaker on all things related to customer service and experience. He published a best selling book in 2016 called How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing (Pearson) and recently published an exciting new book: Punk CX.

Lloyds Banking Group
Huw Jones
Lead Product Owner, Digital & Intelligent Products Lab, Lloyds Banking Group
Clarabridge Logo
Fabrice Martin
Chief Product Officer, Clarabridge

Fabrice Martin is the Chief Product Officer at Clarabridge. Fabrice brings over 20 years of experience in entrepreneurship, product management, marketing, and enterprise software sales, with specific domain expertise in SaaS/PaaS, data visualization/discovery, business intelligence, and analytics for marketing and contact center operations. Fabrice holds a Computer Engineering degree from ITESM CEM in Mexico and an MBA from Georgetown University.