At Clarabridge we put immense value in the art of career growth and development for our employees. Luckily, many college graduates also rank opportunity for growth and development at the t...
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This year has forced contact centers to re-think and re-focus. Contact Centers have seen a major shift towards digital transformation and automation which are driving massive changes in t...
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Contact Center
Customer Spotlight: Vera Bradley
Featuring
Susan Campbell, Director of Customer Experience
Paige Reed, Voice of the Customer Analyst
Why Clarabridge
Vera Bradley is using Clarabridge to ...
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Tags: Clarabridge Analytics
Clarabridge Engage
Contact Center
Customer Experience
Digital Customer Service
Social Media
Voice of the Customer
Compliance monitoring is necessary for contact centers but can be overwhelming, time-consuming, and expensive. As an example, according to the Telephone Consumer Protection Act (TCPA) of 1...
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Tags: Clarabridge Analytics
Contact Center
Customer Effort
Customer Emotion
Clarabridge set out to create a customer journey map for the 2020 election, showcasing how customer experience relates to every experience.
OUR ANALYSIS
Date of Data Pull: 10/15/202...
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Tags: Clarabridge Analytics
Customer Experience
Customer Journey
Text Analytics
Just over 10 years ago, an app was launched enabling you to take pictures, enhance them through predefined filters, and share with your friends. Who could predict that this app would soon ...
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Tags: Clarabridge Engage
Digital Customer Service
Social Media
The customer journey spans a multitude of interaction channels. At each touchpoint, massive volumes of information about customer loyalty, effort, and quality of service are accumulated th...
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Tags: Clarabridge Analytics
Customer Experience
Text Analytics
Voice of the Customer
During the annual period of open enrollment, health insurers face a number of unique business challenges. Members and prospective members will test insurers’ ability to communicate effecti...
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Tags: Voice of the Customer
Organizations are experiencing a dramatic growth in ways customers interact with them. With advanced technologies such as text and speech analytics, organizations can now retrieve an incre...
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Tags: Clarabridge Analytics
Contact Center
Customer Effort
Customer Emotion
Customer Experience
