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Customer Experience

April 2, 2020

Social Pulse: A Craving for Understanding

By: Nicole Martin, MPH

“Social distancing” and new policies require thoughtful, reactive, and direct connection to consumers amid the COVID-19 pandemic. Understanding—that feeling of being heard, of knowledge, ...

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Clarabridge Analytics
Clarabridge Engage
Customer Emotion
Customer Experience
Digital Customer Service

Customer Experience

March 25, 2020

Social Pulse: The Way We See COVID-19 Relate to CX & the Globe

By: Nicole Martin, MPH

A report published by the World Health Organization (WHO) titled Managing Epidemics, identified three focus groups: Community Engagement, Risk Communication, and Treatment. These three are...

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Clarabridge Analytics
Clarabridge Engage
Customer Experience

Case Study

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Personalized CX with OPINATOR & Clarabridge

PARTNER SPOTLIGHT: OPINATOR brings the human touch to Customer Experience, enabling companies to boost response rates in CX programs with fully personalized interactions that become an ext...

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Customer Experience
Customer Journey

Blog

March 20, 2020

Social Pulse: How is the World Reacting to the COVID-19 Pandemic?

By: Nicole Martin, MPH

As the COVID-19 pandemic dominates all conversation, our desire to understand how people interact in times of crisis, led us, Clarabridge, to seek more information. How are people actually...

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Clarabridge Analytics
Customer Emotion
Digital Customer Service
Voice of the Customer

Case Study

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Next Level CEM with IZO & Clarabridge

PARTNER SPOTLIGHT: IZO is an experience design company that helps organizations across the world improve their customer experience. In this video, Sales Director Mercedes López describes t...

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Clarabridge Analytics

Case Study

Sky Increases Engagement and Improves Customer Service

CHALLENGE With over 13 million customers, Sky, the popular media, entertainment and telecommunications company, has an incredible volume of data and feedback from its growing audience. It ...

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Clarabridge Engage
Digital Customer Service
Social Media

Case Study

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JDE Uses Insights to Inform Strategic Product Development

CUSTOMER SPOTLIGHT: JDE Featuring Kristine Baer, Customer Relations Manager Why Clarabridge JDE is using Clarabridge Engage to directly inform the development of its products. From determi...

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Clarabridge Engage

Blog

January 14, 2020

These Bots Were Made For Talking

By: Dimitri Callens

When evaluating solutions that will allow you to add chatbots as a support channel, you will most likely encounter the following two challenges: Vague descriptions of “Conversational AI” ...

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Clarabridge Engage
customer experience
Digital Customer Service

Customer Experience

November 20, 2019

Top 16 Customer Experience (CX) Stats to Know for 2020

By: Clarabridge Team

According to Google Trends, the search term ‘Customer Experience’ reached its peak popularity in October 2019. Notice the ever-increasing interest in this term over time, a trajectory like...

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Tags:
Customer Effort
Customer Emotion
Customer Experience
Digital Customer Service