Assessing a Prospective Employer and What Matters Most
As a recruiter with more than ten years of experience, I receive the same question on nearly every single call. What do you love most about working for your company? I have had jobs where ...
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Social Pulse: The Ease of Summer Travel (Introducing Clarabridge’s Effort Score)
Using Clarabridge’s effort score, airline review data displays the current state of travel.
As summer bursts into full swing, many Americans debate their travel plans as a result of COVID-...
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Tags: COVID-19
Travel
Clarabridge Analytics
Clarabridge Engage
Customer Effort
Social Media
Social Pulse: Moving Beyond Words to Explore Emoji Trends Across the U.S.
Using Clarabridge’s emotional intensity score, a map shows states and cities reactions to their opening status.
OUR ANALYSIS
Date of Data Pull: 5/28/2020 7:54 PM
Source: Twitter, AP...
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Tags: Clarabridge Analytics
Clarabridge Engage
Customer Experience
Social Media
Social Pulse: Mapping Emotional Intensity in Reopened and Regionally Reopened States
Using Clarabridge’s emotional intensity score, our map illustrates how states feel in response to their reopening status.
OUR ANALYSIS
Date of Data Pull: 5/21/2020 4:14 PM
Source: T...
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Tags: Clarabridge Analytics
Clarabridge Engage
Customer Experience
Social Media
Social Pulse: Mapping Emotional Intensity in Partially Reopened States
Using Clarabridge’s emotional intensity score a map was developed to understand how states feel in response to their reopening status.
OUR ANALYSIS
Date of Data Pull: 5/13/2020 7:14...
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Tags: Clarabridge Analytics
Clarabridge Engage
Contact Center
Using Social Media as an Early Indicator for COVID-19
At Clarabridge, we have seen a dramatic increase in the use of our digital customer service and social listening platform, Engage, during the COVID-19 pandemic. Social media interactions a...
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Tags: COVID-19
Clarabridge Engage
Customer Emotion
Social Media
Social Pulse: Redefining a Great Experience
As some states begin to reopen, restaurants and retail stores will set the bar for how to create a positive experience in unprecedented times
OUR ANALYSIS
Date of Data Pull: 4/30/20...
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Tags: Clarabridge Analytics
Clarabridge Engage
Customer Experience
Social Media
Social Pulse: Readiness to Return
To understand how ready individuals feel concerning a return to pre-pandemic life, we utilized McKinsey’s recently released matrix related to COVID-19 to assess where the pulse on reopenin...
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Tags: Clarabridge Analytics
Clarabridge Engage
Voice of the Customer
Social Pulse: Empathy Through Action
A positive customer experience comes from reliable, empathic, and responsive service. Now during the COVID-19 pandemic, organizations display their values by respectful actions, transparen...
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Tags: Clarabridge Analytics
Clarabridge Engage
Customer Experience
Digital Customer Service
