Qualtrics completes acquisition of Clarabridge. Learn more.
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October 14, 2021
Many companies have started to prioritize digital customer care programs, albeit at a slow pace, but some organizations are lagging despite huge shifts in the customer service industry. As...
October 6, 2021
Budgeting season is upon us, and this year it is more important than ever to get your contact center budgets right. But knowing how to best allocate budgets for the best results – and retu...
October 5, 2021
When preparing to implement an analytics solution, retailers and consumer goods companies should consider a platform’s ability to drive improvements across key business areas. The fo...
October 1, 2021
UPDATE, October 1, 2021: Qualtrics has completed the acquisition of Clarabridge, bringing the industry leader in omnichannel conversational analytics to the world’s #1 experience managemen...
Mark Bishof, CEO
September 22, 2021
When it comes to speech analytics, it is important to understand the method behind the transcription process to ensure you are extracting the best insights possible. There are two main me...
Social Media Analytics
August 19, 2021
Using Clarabridge Intelligent Scoring, companies can understand employee attitudes about “returning to the office.”
California ordered a statewide stay-at-home order on March 19, 2020, to ...
Nicole Martin, MPH
August 13, 2021
Does your company want to become more customer-centric but not know where to start? When it comes to meeting customer expectations and excelling in a highly competitive environment, busine...
Customer Spotlight: 4ocean
4ocean sees huge engagement on their social media, especially on Instagram. But this massive engagement comes with a caveat: huge volumes of dail...
July 19, 2021
Legendary science fiction author Isaac Asimov devised three laws for robotics:
A robot ought not to harm humans or cause harm to happen to humans through inaction.
A robot should obey ...