The Gold Standard in Conversational Analytics
Just Went Platinum

The Gold Standard in Conversational Analytics
Just Went Platinum

The AI platform that listens at every customer touchpoint to uncover
depth and nuance, is now a part of the Qualtrics XM Platform.

Qualtrics Completes Acquisition of Clarabridge

Chief Business Officer, XM and CEO of Clarabridge, Qualtrics, Mark Bishof, shares the incredible news.

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Quality Contact Centers Start with High Quality Agents

Learn how Clarabridge is helping transform Quality Management teams through a unique humanistic and holistic approach.

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Are You Ready for Game Changing Experience Management?

Understand how Clarabridge insights are helping companies make decisions, act fast, and track results.

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Our Vision

Introducing the Clarabridge Platform

The Clarabridge Platform aggregates all VoC data—customer interactions and feedback—into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results.

18 Billion Conversations Processed

Clarabridge is only getting faster and smarter, so we’ll always be able to scale with you.

110%+ Net Customer Renewal Rate

Clarabridge customers realize substantial value in their partnerships with us and keep coming back for more.

4 Waves of Forrester Recognition

Clarabridge is proud to be named a Leader in Customer Feedback Management and Text Analytics, and a Strong Performer in AI-Fueled Speech Analytics, and Social Suites.

150+ Pre-Built Industry Models

Clarabridge has an extensive collection of industry use cases and models that are pre-built and ready to deploy with your data.

100% of Customer Touchpoints

Phone calls, chat, email, and social are just a few ways customers are talking to you. Clarabridge transcribes 100% of voice recordings quickly and accurately.



Clarabridge Named a Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021

We are proud to be the only vendor included—and recognized as a Leader—in the Forrester Wave™ Customer Feedback Management Platforms, Q2 2021 and the Forrester Wave™ AI-Based Text Analytics Platform, Q2 2020 reports.


View the CFM Report

Ready to See Clarabridge in Action?