Actionable Insights from Every Customer Interaction, in One Platform

Actionable Insights from Every Customer Interaction, in One Platform

Grow sales, ensure compliance, and increase efficiency with the AI platform that listens at every customer touchpoint to uncover depth and nuance.

 

ANNOUNCING

Clarabridge Named a Leader in
The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021

The Forrester Wave: Customer Feedback Management Platforms, Q2 2021

We are proud to be the only vendor included—and recognized as a Leader—in the Forrester Wave™
Customer Feedback Management Platforms, Q2 2021
and the Forrester Wave™ AI-Based Text Analytics Platform, Q2 2020 reports, solidifying, in our opinion, our position as the best enterprise
customer experience platform on the market.

View the CFM Report

Our Vision

Introducing the Clarabridge CEM Platform

The Clarabridge Customer Experience Management (CEM) Platform aggregates all VoC data—customer interactions and feedback—into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results.

18 Billion Conversations Processed

Clarabridge is only getting faster and smarter, so we’ll always be able to scale with you.

110%+ Net Customer Renewal Rate

Clarabridge customers realize substantial value in their partnerships with us and keep coming back for more.

4 Waves of Forrester Recognition

Clarabridge is proud to be named a Leader in Customer Feedback Management and Text Analytics, and a Strong Performer in AI-Fueled Speech Analytics, and Social Suites.

150+ Pre-Built Industry Models

Clarabridge has an extensive collection of industry use cases and models that are pre-built and ready to deploy with your data.

100% of Customer Touchpoints

Phone calls, chat, email, and social are just a few ways customers are talking to you. Clarabridge transcribes 100% of voice recordings quickly and accurately.

Clarabridge is a Leader in the Forrester CFM Platforms Wave

Out of all the participants, Clarabridge received the highest score in the current offering category.

Get the Report
Improving Patient Experience and HCAHPS Scores

This webinar examines how to move beyond surveys.

Register for Webinar
Are You Ready for Game Changing CX?

Understand how Clarabridge insights are helping companies make decisions, act fast, and track results.

Watch Now