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September 13, 2019

17 Contact Centre Queueing Strategies

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In the News

September 12, 2019

SharkNinja Analyzes Keywords In Reviews To Improve Customer Service, Reduce Costs

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Tags:
Contact Center
Customer Experience

In the News

September 9, 2019

Why Voice of the Employee Is as Important as Voice of the Customer

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Tags:
Customer Experience

In the News

September 3, 2019

Customer Experience Pros Have a Mix of Technical and Soft Skills

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Customer Experience

In the News

August 26, 2019

9 Ways to Analyse Customer Data

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In the News

August 21, 2019

Opinion: The boardroom’s obsession with NPS is shortsighted

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Tags:
Customer Experience
Voice of the Customer

In the News

August 1, 2019

9 Ways to Modernize Your QA program by Harnessing the Power of Interaction Analytics

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In the News

August 1, 2019

What to Do When Budget Cuts Hit Your Customer Experience Program

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Tags:
Customer Experience

In the News

July 26, 2019

CUSTOMER Magazine Announces Winners of the 2019 CRM Excellence Award

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