Act on the Digital Experience and Bridge the Gap Between Customers and Brands

Clarabridge Engage gives businesses a unified location where they can positively act on customer and employee experiences. Customize the dashboards you use to monitor team progress, discover coaching opportunities, respond to customer outreach in the Inbox, and enhance productivity in your digital customer experience environment. 

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Automate

Route to the right agents, manage workflows, direct chat bot conversations, follow-up with customers, and push out surveys to customers for any size business, anywhere, automatically.

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Evaluate

Evaluate agent performance on KPIs in Engage. Use performance indicators to escalate interactions to the teams or agents that handle certain topics best to save time and money.

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Integrate

Leverage out-of-the-box integrations with leading CRMs, partners, Clarabridge’s CX Analytics, and robust APIs for connections to other third-party systems.

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Learn How You Can Act in Engage

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Unleashing the Power of Text Analytics

Customer experience data is everywhere: phone calls, agent notes, online reviews, social engagement, chat messages, emails, and surveys. This white paper covers how Clarabridge does text analytics with Natural Language Understanding (NLU) to help you realize the greatest business value from your customer interactions. 

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American Banker: Where Machines Excel in Detecting Customer Emotion

Clarabridge’s text analytics capabilities were highlighted in American Banker’s article, “Worried? Angry? Where Machines Excel in Detecting Customer Emotions,” written by Miriam Cross and published on June 30, 2020. Read the excerpt from our blog to see where Clarabridge excels in emotion detection and how it generates value for your business.

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Value-Driven Workflows: Triaging Emotion and High Effort Feedback

Some interactions present more opportunity or risk than others. While we want to react to everything as quickly as possible, it is imperative that we have a system to understand potential impact and triage feedback, risk, and opportunities accordingly. This session will connect the dots between several signature Clarabridge features to demonstrate how you can understand drivers of specific outcomes, score future records to reflect related risk (or opportunity!) and prioritize customer engagements in a consistent way. 

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Ready to See Engage in Action?