Clarabridge Engage Now Supports Instagram DMs and Instagram Shops
Just over 10 years ago, an app was launched enabling you to take pictures, enhance them through predefined filters, and share with your friends. Who could predict that this app would soon ...
Read More
Tags: Clarabridge Engage
Digital Customer Service
Social Media
Clarabridge Integrates With Microsoft To Drive Action On Customer Feedback
The customer journey spans a multitude of interaction channels. At each touchpoint, massive volumes of information about customer loyalty, effort, and quality of service are accumulated th...
Read More
Tags: Clarabridge Analytics
Customer Experience
Text Analytics
Voice of the Customer
Three Ways Insurers Can Prepare for a Successful Open Enrollment Period
During the annual period of open enrollment, health insurers face a number of unique business challenges. Members and prospective members will test insurers’ ability to communicate effecti...
Read More
Tags: Voice of the Customer
Why Customer Experience Management Is Vital For Your Organization
Organizations are experiencing a dramatic growth in ways customers interact with them. With advanced technologies such as text and speech analytics, organizations can now retrieve an incre...
Read More
Tags: Clarabridge Analytics
Contact Center
Customer Effort
Customer Emotion
How to be Earnest About College Hiring
College recruiting has been an integral part of Clarabridge’s DNA from day one. Although some companies may not see the value in hiring recent graduates, we believe there are many benefits...
Read More
Sweet #16: Clarabridge Ranks as a Top Place to Work in DC
By: Talent & Culture Team
Last week Clarabridge was honored to place #16 in the Washington Business Journal’s 2020 Best Places to Work (large company category).
“Being named a Best Place to Work is a true testament...
Read More
Social Pulse: Adapting to a New Back To School Market
OUR ANALYSIS
Date of Data Pull: 7/13/2020 10:31AM
Source: Twitter, API Connectors
Current Volume: 30,879
Date Range: May 5, 2020 to July 13, 2020
Tweets Related to COVID-19 & S...
Read More
Tags: Clarabridge Analytics
Text Analytics
3 Uses of Artificial Intelligence in Interaction Analytics
Artificial Intelligence has paved the way for innovative interaction analytics features that could reflect a human’s understanding of language and automate processes to free users to do hi...
Read More
Tags: Clarabridge Analytics
Contact Center
Using Speech Analytics to Maximize Your Service Levels
Reducing call lengths via improved processes and better agent coaching, reducing call volumes via self service improvements and automating agent work all lead to more efficient call handli...
Read More
Tags: Clarabridge Analytics
Contact Center
