How Interaction Analytics Can Automate Compliance Monitoring
Compliance monitoring is necessary for contact centers but can be overwhelming, time-consuming, and expensive. As an example, according to the Telephone Consumer Protection Act (TCPA) of 1...
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Tags: Clarabridge Analytics
Contact Center
Customer Effort
Customer Emotion
Social Pulse: Customer Journey Mapping the 2020 Election
Clarabridge set out to create a customer journey map for the 2020 election, showcasing how customer experience relates to every experience.
OUR ANALYSIS
Date of Data Pull: 10/15/202...
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Tags: Clarabridge Analytics
Customer Experience
Customer Journey
Text Analytics
Clarabridge Engage Now Supports Instagram DMs and Instagram Shops
Just over 10 years ago, an app was launched enabling you to take pictures, enhance them through predefined filters, and share with your friends. Who could predict that this app would soon ...
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Tags: Clarabridge Engage
Digital Customer Service
Social Media
Clarabridge Integrates With Microsoft To Drive Action On Customer Feedback
The customer journey spans a multitude of interaction channels. At each touchpoint, massive volumes of information about customer loyalty, effort, and quality of service are accumulated th...
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Tags: Clarabridge Analytics
Customer Experience
Text Analytics
Voice of the Customer
Three Ways Insurers Can Prepare for a Successful Open Enrollment Period
During the annual period of open enrollment, health insurers face a number of unique business challenges. Members and prospective members will test insurers’ ability to communicate effecti...
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Tags: Voice of the Customer
Why Customer Experience Management Is Vital For Your Organization
Organizations are experiencing a dramatic growth in ways customers interact with them. With advanced technologies such as text and speech analytics, organizations can now retrieve an incre...
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Tags: Clarabridge Analytics
Contact Center
Customer Effort
Customer Emotion
Customer Experience
How to be Earnest About College Hiring
College recruiting has been an integral part of Clarabridge’s DNA from day one. Although some companies may not see the value in hiring recent graduates, we believe there are many benefits...
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Sweet #16: Clarabridge Ranks as a Top Place to Work in DC
By: Talent & Culture Team
Last week Clarabridge was honored to place #16 in the Washington Business Journal’s 2020 Best Places to Work (large company category).
“Being named a Best Place to Work is a true testament...
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Social Pulse: Adapting to a New Back To School Market
OUR ANALYSIS
Date of Data Pull: 7/13/2020 10:31AM
Source: Twitter, API Connectors
Current Volume: 30,879
Date Range: May 5, 2020 to July 13, 2020
Tweets Related to COVID-19 & S...
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Tags: Clarabridge Analytics
Text Analytics
