ANNOUNCING: Clarabridge Named a Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021
We will get back to you in short order to schedule a time at your convenience.
Clarabridge Blog
Contact Center
June 9, 2021
Businesses are investing more and more in employees so that they have the training and coaching they need to handle changing customer needs. And those investments should start with transpa...
Shorit Ghosh
Be Clarabridge
June 2, 2021
Hindsight is 20/20, and if the year of 2020 taught us anything, it is that change is good, awareness is paramount, and action is necessary. At Clarabridge, we have always been committed to...
Aimee Larrain
Social Media
May 25, 2021
As consumers, we all want to make wise purchasing decisions. So, how do we ensure we aren’t being ripped off? We study the customer reviews! Online ratings and reviews are a powerful engin...
Dimitri Callens
May 20, 2021
Digital customer service is no longer an option, but a necessity. Many companies are investing in automation and artificial intelligence (AI) technologies to deflect calls and reduce opera...
Rachad Davis
January 14, 2021
At Clarabridge we put immense value in the art of career growth and development for our employees. Luckily, many college graduates also rank opportunity for growth and development at the t...
December 8, 2020
This year has forced contact centers to re-think and re-focus. Contact Centers have seen a major shift towards digital transformation and automation which are driving massive changes in t...
November 23, 2020
Compliance monitoring is necessary for contact centers but can be overwhelming, time-consuming, and expensive. As an example, according to the Telephone Consumer Protection Act (TCPA) of 1...
Benjamin Goldberg
Social Pulse
November 2, 2020
Clarabridge set out to create a customer journey map for the 2020 election, showcasing how customer experience relates to every experience. OUR ANALYSIS Date of Data Pull: 10/15/202...
Nicole Martin, MPH
Social Customer Service
October 28, 2020
Just over 10 years ago, an app was launched enabling you to take pictures, enhance them through predefined filters, and share with your friends. Who could predict that this app would soon ...
