Long-Term Advantages of a Virtual, Summer Internship
As a senior in college, I expected my last semester of school to be memorable but couldn’t have predicted just how unforgettable it would be. Taking a full course load of 21 credit hours, ...
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Intelligent Scoring: The Modern Approach to Evaluating NPS and CSAT
By: Ryan Murphy, Courtney Jones
This year’s unexpected pandemic has challenged companies to cut costs. Expensive customer satisfaction surveys are being scrutinized as one cost-cutting measure. Asking about “willingness ...
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Tags: Intelligent Scoring
Clarabridge Analytics
Contact Center
Social Pulse: Can Travelers Find Any Bliss in Summer 2020?
Hotel data analysis reveals factors that drive positive and negative guest sentiment.
Four months into quarantine—amid global border restrictions, decreased flight travel and record low h...
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Tags: Clarabridge Analytics
Clarabridge Engage
Social Media
Social Pulse: The Ease of Summer Travel (Clarabridge’s Effort Score)
Using Clarabridge’s effort score, airline review data displays the current state of travel.
As summer bursts into full swing, many Americans debate their travel plans as a result of COVID-...
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Tags: COVID-19
Travel
Clarabridge Analytics
Clarabridge Engage
Customer Effort
Social Media
American Banker: Where Machines Excel in Detecting Customer Emotion
Humble Brag: Clarabridge’s text analytics capabilities were recently highlighted in American Banker’s article, Worried? Angry? Where Machines Excel in Detecting Customer Emotio...
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Tags: Clarabridge Analytics
Text Analytics
Assessing a Prospective Employer and What Matters Most
As a recruiter with more than ten years of experience, I receive the same question on nearly every single call. What do you love most about working for your company? I have had jobs where ...
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Social Pulse: Moving Beyond Words to Explore Emoji Trends Across the U.S.
Using Clarabridge’s emotional intensity score, a map shows states and cities reactions to their opening status.
OUR ANALYSIS
Date of Data Pull: 5/28/2020 7:54 PM
Source: Twitter, AP...
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Tags: Clarabridge Analytics
Clarabridge Engage
Customer Experience
Social Media
Social Pulse: Mapping Emotional Intensity in Reopened and Regionally Reopened States
Using Clarabridge’s emotional intensity score, our map illustrates how states feel in response to their reopening status.
OUR ANALYSIS
Date of Data Pull: 5/21/2020 4:14 PM
Source: T...
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Tags: Clarabridge Analytics
Clarabridge Engage
Customer Experience
Social Media
Social Pulse: Mapping Emotional Intensity in Partially Reopened States
Using Clarabridge’s emotional intensity score a map was developed to understand how states feel in response to their reopening status.
OUR ANALYSIS
Date of Data Pull: 5/13/2020 7:14...
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Tags: Clarabridge Analytics
Clarabridge Engage
Contact Center
