Clarabridge Blog

Inspiration & Insights Guiding Better Customer Experience

Operational vs. Analytical CX—What’s the Difference?
The Social Pulse Series
Top 16 Customer Experience (CX) Stats to Know for 2020
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July 30, 2020

Long-Term Advantages of a Virtual, Summer Internship

By: Whitlee Matheny

As a senior in college, I expected my last semester of school to be memorable but couldn’t have predicted just how unforgettable it would be. Taking a full course load of 21 credit hours, ...

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Customer Experience

July 22, 2020

Intelligent Scoring: The Modern Approach to Evaluating NPS and CSAT

By: Ryan Murphy, Courtney Jones

This year’s unexpected pandemic has challenged companies to cut costs. Expensive customer satisfaction surveys are being scrutinized as one cost-cutting measure. Asking about “willingness ...

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Intelligent Scoring
Clarabridge Analytics
Contact Center

Social Pulse

July 20, 2020

Social Pulse: Can Travelers Find Any Bliss in Summer 2020?

By: Nicole Martin, MPH

Hotel data analysis reveals factors that drive positive and negative guest sentiment.  Four months into quarantine—amid global border restrictions, decreased flight travel and record low h...

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Clarabridge Analytics
Clarabridge Engage
Social Media

Social Pulse

July 10, 2020

Social Pulse: The Ease of Summer Travel (Clarabridge’s Effort Score)

By: Nicole Martin, MPH

Using Clarabridge’s effort score, airline review data displays the current state of travel. As summer bursts into full swing, many Americans debate their travel plans as a result of COVID-...

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Tags:
COVID-19
Travel
Clarabridge Analytics
Clarabridge Engage
Customer Effort
Social Media

Text Analytics

July 8, 2020

American Banker: Where Machines Excel in Detecting Customer Emotion

By: Clarabridge Team

Humble Brag: Clarabridge’s text analytics capabilities were recently highlighted in American Banker’s article, Worried? Angry? Where Machines Excel in Detecting Customer Emotio...

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Clarabridge Analytics
Text Analytics

Be Clarabridge

June 25, 2020

Assessing a Prospective Employer and What Matters Most

By: Aimee Larrain

As a recruiter with more than ten years of experience, I receive the same question on nearly every single call. What do you love most about working for your company? I have had jobs where ...

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Social Pulse

June 4, 2020

Social Pulse: Moving Beyond Words to Explore Emoji Trends Across the U.S.

By: Nicole Martin, MPH

Using Clarabridge’s emotional intensity score, a map shows states and cities reactions to their opening status.     OUR ANALYSIS Date of Data Pull: 5/28/2020 7:54 PM Source: Twitter, AP...

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Clarabridge Analytics
Clarabridge Engage
Customer Experience
Social Media

Social Pulse

May 22, 2020

Social Pulse: Mapping Emotional Intensity in Reopened and Regionally Reopened States

By: Nicole Martin, MPH

Using Clarabridge’s emotional intensity score, our map illustrates how states feel in response to their reopening status.     OUR ANALYSIS Date of Data Pull: 5/21/2020 4:14 PM Source: T...

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Clarabridge Analytics
Clarabridge Engage
Customer Experience
Social Media

Social Pulse

May 15, 2020

Social Pulse: Mapping Emotional Intensity in Partially Reopened States

By: Nicole Martin, MPH

Using Clarabridge’s emotional intensity score a map was developed to understand how states feel in response to their reopening status.     OUR ANALYSIS Date of Data Pull: 5/13/2020 7:14...

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Tags:
Clarabridge Analytics
Clarabridge Engage
Contact Center