Social Pulse: Mapping Emotional Intensity in Reopened and Regionally Reopened States
Using Clarabridge’s emotional intensity score, our map illustrates how states feel in response to their reopening status.
OUR ANALYSIS
Date of Data Pull: 5/21/2020 4:14 PM
Source: T...
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Tags: Clarabridge Analytics
Clarabridge Engage
Customer Experience
Social Media
Social Pulse: Mapping Emotional Intensity in Partially Reopened States
Using Clarabridge’s emotional intensity score a map was developed to understand how states feel in response to their reopening status.
OUR ANALYSIS
Date of Data Pull: 5/13/2020 7:14...
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Tags: Clarabridge Analytics
Clarabridge Engage
Contact Center
Using Social Media as an Early Indicator for COVID-19
At Clarabridge, we have seen a dramatic increase in the use of our digital customer service and social listening platform, Engage, during the COVID-19 pandemic. Social media interactions a...
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Social Pulse: Redefining a Great Experience
As some states begin to reopen, restaurants and retail stores will set the bar for how to create a positive experience in unprecedented times
OUR ANALYSIS
Date of Data Pull: 4/30/20...
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Tags: Clarabridge Analytics
Clarabridge Engage
Customer Experience
Social Media
Social Pulse: Readiness to Return
To understand how ready individuals feel concerning a return to pre-pandemic life, we utilized McKinsey’s recently released matrix related to COVID-19 to assess where the pulse on reopenin...
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Tags: Clarabridge Analytics
Clarabridge Engage
Voice of the Customer
Social Pulse: Empathy Through Action
A positive customer experience comes from reliable, empathic, and responsive service. Now during the COVID-19 pandemic, organizations display their values by respectful actions, transparen...
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Tags: Clarabridge Analytics
Clarabridge Engage
Customer Experience
Digital Customer Service
Social Pulse: An Opportunity to Create Trust with Consumers
Consumers expect companies to demonstrate listening through their actions, not just their corporate messaging as a result of lingering negative sentiments from the 2008 recession.
O...
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Tags: Clarabridge Analytics
Clarabridge Engage
Customer Experience
Digital Customer Service
Social Media
Voice of the Customer
In the Know: Jagrit Malhorta Answers 5 Questions On the Future of Customer Experience
We asked Jagrit Malhorta our European Managing Director all “the things” around the customer experience management industry.
Here’s his take:
1. What do you believe are the key ingredients...
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Tags: Clarabridge Analytics
Clarabridge Engage
Contact Center
Social Pulse: A Craving for Understanding
“Social distancing” and new policies require thoughtful, reactive, and direct connection to consumers amid the COVID-19 pandemic.
Understanding—that feeling of being heard, of knowledge, ...
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Tags: Clarabridge Analytics
Clarabridge Engage
Customer Emotion
Customer Experience
Digital Customer Service
