Clarabridge Blog

Inspiration & Insights Guiding Better Customer Experience

Interaction Analytics in the Contact Center
Operational vs. Analytical CX—What’s the Difference?
The Social Pulse Series
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Contact Center

November 23, 2020

How Interaction Analytics Can Automate Compliance Monitoring

By: Benjamin Goldberg

Compliance monitoring is necessary for contact centers but can be overwhelming, time-consuming, and expensive. As an example, according to the Telephone Consumer Protection Act (TCPA) of 1...

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Clarabridge Analytics
Contact Center
Customer Effort
Customer Emotion

Social Pulse

November 2, 2020

Social Pulse: Customer Journey Mapping the 2020 Election

By: Nicole Martin, MPH

Clarabridge set out to create a customer journey map for the 2020 election, showcasing how customer experience relates to every experience.     OUR ANALYSIS Date of Data Pull: 10/15/202...

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Tags:
Clarabridge Analytics
Customer Experience
Customer Journey
Text Analytics

Social Customer Service

October 28, 2020

Clarabridge Engage Now Supports Instagram DMs and Instagram Shops

By: Dimitri Callens

Just over 10 years ago, an app was launched enabling you to take pictures, enhance them through predefined filters, and share with your friends. Who could predict that this app would soon ...

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Tags:
Clarabridge Engage
Digital Customer Service
Social Media

Company News

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October 20, 2020

Clarabridge Integrates With Microsoft To Drive Action On Customer Feedback

By: Clarabridge Team

The customer journey spans a multitude of interaction channels. At each touchpoint, massive volumes of information about customer loyalty, effort, and quality of service are accumulated th...

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Tags:
Clarabridge Analytics
Customer Experience
Text Analytics
Voice of the Customer

Analytics

October 15, 2020

Three Ways Insurers Can Prepare for a Successful Open Enrollment Period

By: Lindsay Thompson

During the annual period of open enrollment, health insurers face a number of unique business challenges. Members and prospective members will test insurers’ ability to communicate effecti...

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Voice of the Customer

Contact Center

October 10, 2020

Why Customer Experience Management Is Vital For Your Organization

By: Shorit Ghosh

Organizations are experiencing a dramatic growth in ways customers interact with them. With advanced technologies such as text and speech analytics, organizations can now retrieve an incre...

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Tags:
Clarabridge Analytics
Contact Center
Customer Effort
Customer Emotion
Customer Experience

Be Clarabridge

October 1, 2020

How to be Earnest About College Hiring

By: Aimee Larrain

College recruiting has been an integral part of Clarabridge’s DNA from day one. Although some companies may not see the value in hiring recent graduates, we believe there are many benefits...

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Be Clarabridge

September 3, 2020

Sweet #16: Clarabridge Ranks as a Top Place to Work in DC

By: Talent & Culture Team

Last week Clarabridge was honored to place #16 in the Washington Business Journal’s 2020 Best Places to Work (large company category). “Being named a Best Place to Work is a true testament...

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Social Pulse

September 2, 2020

Social Pulse: Adapting to a New Back To School Market

By: Nicole Martin, MPH

    OUR ANALYSIS Date of Data Pull: 7/13/2020 10:31AM Source: Twitter, API Connectors Current Volume: 30,879 Date Range: May 5, 2020 to July 13, 2020 Tweets Related to COVID-19 & S...

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Tags:
Clarabridge Analytics
Text Analytics