Inspiration & Insights Guiding Better Customer Experience

5 Trends to Harness for Better Digital Customer Care

Digital customer care, also called digital customer service, means providing customer support using digital channels including chat, email, text (SMS), social media, social media messaging...

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Limiting the Risky Business of Outbound Compliance 

Outbound calling centers face a unique set of challenges due to the heavy regulation and consequences for script or legal noncompliance, as well as the high cost of operating a contact cen...

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Digital Customer Care Isn’t an Option, It’s a Requirement

Many companies have started to prioritize digital customer care programs, albeit at a slow pace, but some organizations are lagging despite huge shifts in the customer service industry. As...

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5 Budget Considerations to Futureproof Your Contact Center

Budgeting season is upon us, and this year it is more important than ever to get your contact center budgets right. But knowing how to best allocate budgets for the best results – and retu...

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Six Components of CX Success in Retail and Consumer Goods

When preparing to implement an analytics solution, retailers and consumer goods companies should consider a platform’s ability to drive improvements across key business areas. The fo...

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Qualtrics Completes Acquisition of Clarabridge, Taking Experience Management to an Entirely New Level

UPDATE, October 1, 2021: Qualtrics has completed the acquisition of Clarabridge, bringing the industry leader in omnichannel conversational analytics to the world’s #1 experience managemen...

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