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Customer Experience

May 22, 2020

Social Pulse: Mapping Emotional Intensity in Reopened and Regionally Reopened States

By: Nicole Martin, MPH

Using Clarabridge’s emotional intensity score, our map illustrates how states feel in response to their reopening status.     OUR ANALYSIS Date of Data Pull: 5/21/2020 4:14 PM Source: T...

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Clarabridge Analytics
Clarabridge Engage
Customer Experience
Social Media

Customer Experience

May 15, 2020

Social Pulse: Mapping Emotional Intensity in Partially Reopened States

By: Nicole Martin, MPH

Using Clarabridge’s emotional intensity score a map was developed to understand how states feel in response to their reopening status.     OUR ANALYSIS Date of Data Pull: 5/13/2020 7:14...

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Clarabridge Engage
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Blog

May 12, 2020

Using Social Media as an Early Indicator for COVID-19

By: Thomas Martens

At Clarabridge, we have seen a dramatic increase in the use of our digital customer service and social listening platform, Engage, during the COVID-19 pandemic. Social media interactions a...

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Customer Experience

May 1, 2020

Social Pulse: Redefining a Great Experience

By: Nicole Martin, MPH

As some states begin to reopen, restaurants and retail stores will set the bar for how to create a positive experience in unprecedented times     OUR ANALYSIS Date of Data Pull: 4/30/20...

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Clarabridge Engage
Customer Experience
Social Media

Customer Experience

April 24, 2020

Social Pulse: Readiness to Return

By: Nicole Martin, MPH

To understand how ready individuals feel concerning a return to pre-pandemic life, we utilized McKinsey’s recently released matrix related to COVID-19 to assess where the pulse on reopenin...

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Clarabridge Analytics
Clarabridge Engage
Voice of the Customer

Customer Experience

April 17, 2020

Social Pulse: Empathy Through Action

By: Nicole Martin, MPH

A positive customer experience comes from reliable, empathic, and responsive service. Now during the COVID-19 pandemic, organizations display their values by respectful actions, transparen...

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Clarabridge Engage
Customer Experience
Digital Customer Service

Customer Experience

April 9, 2020

Social Pulse: An Opportunity to Create Trust with Consumers

By: Nicole Martin, MPH

Consumers expect companies to demonstrate listening through their actions, not just their corporate messaging as a result of lingering negative sentiments from the 2008 recession.     O...

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Clarabridge Analytics
Clarabridge Engage
Customer Experience
Digital Customer Service
Social Media
Voice of the Customer

Customer Experience

April 3, 2020

In the Know: Jagrit Malhorta Answers 5 Questions On the Future of Customer Experience

By: Clarabridge Team

We asked Jagrit Malhorta our European Managing Director all “the things” around the customer experience management industry. Here’s his take: 1. What do you believe are the key ingredients...

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Clarabridge Engage
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Customer Experience

April 2, 2020

Social Pulse: A Craving for Understanding

By: Nicole Martin, MPH

“Social distancing” and new policies require thoughtful, reactive, and direct connection to consumers amid the COVID-19 pandemic. Understanding—that feeling of being heard, of knowledge, ...

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Clarabridge Analytics
Clarabridge Engage
Customer Emotion
Customer Experience
Digital Customer Service