Clarabridge Blog

Inspiration & Insights Guiding Better Customer Experience

Operational vs. Analytical CX—What’s the Difference?
The Social Pulse Series
Top 16 Customer Experience (CX) Stats to Know for 2020
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June 25, 2020

Assessing a Prospective Employer and What Matters Most

By: Aimee Larrain

As a recruiter with more than ten years of experience, I receive the same question on nearly every single call. What do you love most about working for your company? I have had jobs where ...

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BeClarabridge

Customer Experience

June 24, 2020

Social Pulse: The Ease of Summer Travel (Introducing Clarabridge’s Effort Score)

By: Nicole Martin, MPH

Using Clarabridge’s effort score, airline review data displays the current state of travel. As summer bursts into full swing, many Americans debate their travel plans as a result of COVID-...

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COVID-19
Travel
Clarabridge Analytics
Clarabridge Engage
Customer Effort
Social Media

Customer Experience

June 4, 2020

Social Pulse: Moving Beyond Words to Explore Emoji Trends Across the U.S.

By: Nicole Martin, MPH

Using Clarabridge’s emotional intensity score, a map shows states and cities reactions to their opening status.     OUR ANALYSIS Date of Data Pull: 5/28/2020 7:54 PM Source: Twitter, AP...

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Clarabridge Analytics
Clarabridge Engage
Customer Experience
Social Media

Customer Experience

May 22, 2020

Social Pulse: Mapping Emotional Intensity in Reopened and Regionally Reopened States

By: Nicole Martin, MPH

Using Clarabridge’s emotional intensity score, our map illustrates how states feel in response to their reopening status.     OUR ANALYSIS Date of Data Pull: 5/21/2020 4:14 PM Source: T...

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Clarabridge Analytics
Clarabridge Engage
Customer Experience
Social Media

Customer Experience

May 15, 2020

Social Pulse: Mapping Emotional Intensity in Partially Reopened States

By: Nicole Martin, MPH

Using Clarabridge’s emotional intensity score a map was developed to understand how states feel in response to their reopening status.     OUR ANALYSIS Date of Data Pull: 5/13/2020 7:14...

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Clarabridge Analytics
Clarabridge Engage
Contact Center

Social Media

May 12, 2020

Using Social Media as an Early Indicator for COVID-19

By: Thomas Martens

At Clarabridge, we have seen a dramatic increase in the use of our digital customer service and social listening platform, Engage, during the COVID-19 pandemic. Social media interactions a...

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COVID-19
Clarabridge Engage
Customer Emotion
Social Media

Customer Experience

May 1, 2020

Social Pulse: Redefining a Great Experience

By: Nicole Martin, MPH

As some states begin to reopen, restaurants and retail stores will set the bar for how to create a positive experience in unprecedented times     OUR ANALYSIS Date of Data Pull: 4/30/20...

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Clarabridge Analytics
Clarabridge Engage
Customer Experience
Social Media

Customer Experience

April 24, 2020

Social Pulse: Readiness to Return

By: Nicole Martin, MPH

To understand how ready individuals feel concerning a return to pre-pandemic life, we utilized McKinsey’s recently released matrix related to COVID-19 to assess where the pulse on reopenin...

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Clarabridge Analytics
Clarabridge Engage
Voice of the Customer

Customer Experience

April 17, 2020

Social Pulse: Empathy Through Action

By: Nicole Martin, MPH

A positive customer experience comes from reliable, empathic, and responsive service. Now during the COVID-19 pandemic, organizations display their values by respectful actions, transparen...

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Clarabridge Analytics
Clarabridge Engage
Customer Experience
Digital Customer Service