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Inspiration & Insights Guiding Better Customer Experience

Clarabridge Engage Improves Customer Service Through Messaging on WhatsApp
Debunking Natural Language Processing: Emojis and Emoticons
3 Ways to Improve the Effectiveness of Your Digital Customer Service
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March 11, 2019

Debunking Natural Language Processing: Sarcasm

By: Ellen Loeshelle

When I tell people that I work on text analytics products, their first question is often “But, how do you handle sarcasm?” My typical response—“About as well as a human, which is to say no...

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Tags:
NLP

March 4, 2019

In the Know: Laura Roscam Answers 5 Questions on the Future of Digital Customer Care

By: The Clarabridge Team

We asked Laura Roscam, Solutions Engineer for Clarabridge Engage, all about the social customer service industry.  Here’s her take: 1.  What do you believe are the key ingredients for a br...

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February 26, 2019

Debunking Natural Language Processing: Detecting Spam

By: Ellen Loeshelle

For this week’s topic of spam, I want to remind you of this Monty Python sketch from 1970. It starts with customers trying to order a breakfast in a diner. The waitress details what’s on t...

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Tags:
NLP

February 14, 2019

3 Ways to Improve the Effectiveness of Your Digital Customer Service

By: Shorit Ghosh

It’s important to provide a stellar experience every time someone wants to engage with your brand. And as the avenues to engage with customers continue to expand, you will want to be acces...

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February 12, 2019

Debunking Natural Language Processing: Emojis and Emoticons

By: Ellen Loeshelle

In 2015, the Oxford English Dictionary named , aka the “Face with Tears of Joy” emoji, as its word of the year. This news may have prompted you to feel like , , , , or . Emoticons a...

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January 22, 2019

Debunking Natural Language Processing: Detecting Events

By: Ellen Loeshelle

For many people, September 19 is a remarrrrrkable occasion for which pirate memes and puns abound. National Talk Like a Pirate Day, invented in 1995 as an inside joke between two friends a...

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Tags:
big data
Natural Language Processing
NLP
text analytics

January 8, 2019

Smooch’s Warren Levitan Answers 5 Questions on the Future of Digital Customer Care

By: The Clarabridge Team

We picked  the brain of Warren Levitan, Co-founder and CEO, Smooch, on the future of the social customer service industry. Here’s his take: 1.  What do you believe are the key ingredients ...

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December 10, 2018

In the Know: Jozefien Verhaeghe Answers 5 Questions on the Future of Social Customer Care

By: The Clarabridge Team

We asked Jozefien Verhaeghe, Customer Care Manager of Clarabridge, all about the social customer service industry.  Here’s her take: 1.  What do you believe are the key ingredients for a b...

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Tags:
social customer service

November 14, 2018

Dimitri Callens Answers 5 Questions on the Future of Social Customer Service

By: Clarabridge Team

The Clarabridge Marketing Team recently sat down with Dimitri Callens, Director of Product Management at Clarabridge, and asked him to answer 5 questions on the state of the social media m...

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Tags:
social customer service
social media management