Debunking Natural Language Processing: Sarcasm
When I tell people that I work on text analytics products, their first question is often “But, how do you handle sarcasm?” My typical response—“About as well as a human, which is to say no...
Read More
In the Know: Laura Roscam Answers 5 Questions on the Future of Digital Customer Care
We asked Laura Roscam, Solutions Engineer for Clarabridge Engage, all about the social customer service industry.
Here’s her take:
1. What do you believe are the key ingredients for a br...
Read More
Debunking Natural Language Processing: Detecting Spam
For this week’s topic of spam, I want to remind you of this Monty Python sketch from 1970. It starts with customers trying to order a breakfast in a diner. The waitress details what’s on t...
Read More
3 Ways to Improve the Effectiveness of Your Digital Customer Service
It’s important to provide a stellar experience every time someone wants to engage with your brand. And as the avenues to engage with customers continue to expand, you will want to be acces...
Read More
Debunking Natural Language Processing: Emojis and Emoticons
In 2015, the Oxford English Dictionary named , aka the “Face with Tears of Joy” emoji, as its word of the year. This news may have prompted you to feel like , , , , or . Emoticons a...
Read More
Debunking Natural Language Processing: Detecting Events
For many people, September 19 is a remarrrrrkable occasion for which pirate memes and puns abound. National Talk Like a Pirate Day, invented in 1995 as an inside joke between two friends a...
Read More
Tags: big data
Natural Language Processing
NLP
text analytics
Smooch’s Warren Levitan Answers 5 Questions on the Future of Digital Customer Care
We picked the brain of Warren Levitan, Co-founder and CEO, Smooch, on the future of the social customer service industry. Here’s his take:
1. What do you believe are the key ingredients ...
Read More
In the Know: Jozefien Verhaeghe Answers 5 Questions on the Future of Social Customer Care
We asked Jozefien Verhaeghe, Customer Care Manager of Clarabridge, all about the social customer service industry.
Here’s her take:
1. What do you believe are the key ingredients for a b...
Read More
Tags: social customer service
Dimitri Callens Answers 5 Questions on the Future of Social Customer Service
The Clarabridge Marketing Team recently sat down with Dimitri Callens, Director of Product Management at Clarabridge, and asked him to answer 5 questions on the state of the social media m...
Read More
Tags: social customer service
social media management
