1 Sentiment Scorecard

By: Lisa Sigler

December 23, 2015

Sentiment Analysis
Social Engagement
social listening
social media
text analytics
Voice of the Customer

The CXMas season is the busiest time of the year for retailers and package delivery services—and no one feels the heat more than the main man from the North Pole.

How does Santa Claus keep satisfying kids around the world in an age of free next day delivery? Is he providing a great customer experience? Check out what we found. And let us know if you’re ready to get this kind of insight into your own business!




Thanks for joining us for all of the Twelve Days of CXMas. Happy Holidays from Clarabridge!

The 12 Days of CXMas

11 Jolly Customer Experience Quotes

10 CX Stars Shining Brightly

9 Merry Social Engagement Tips

8 Ways to Avoid the CX Naughty List

7 Ways to Mine CX Coal

6 Ways Rudolph Got a CXMas Promotion

5 Golden Rings: Insights from the Call Center

4 Evergreen Survey Survey Questions

3 Recipes for CX Cheer

2 Examples of Customer Joy


Lisa Sigler is Sr. Manager of Content Marketing at Clarabridge. For over 16 years, Lisa has used her writing and editorial skills to bring the value and benefits of technology to life. In her current role, she works to demonstrate Clarabridge’s position as thought leader and trailblazer in the Customer Experience Management market. Lisa holds a B.A. of English from Kent State University. Read more from Lisa on Twitter @siglerLis.