3 Good Reasons Clarabridge Won a CX Vendor Excellence Award

By: Lisa Sigler

April 4, 2017

Tags:
customer experience
customer experience management
Clarabridge Analytics
Contact Center
Customer Experience
Customer Journey
Customer Feedback Management

Last week, Clarabridge won a Temkin Group CX Vendor Excellence Award for the third time.

According to the Temkin Group website, “Temkin Group CX Vendor Excellence Awards recognize any type of vendor (software company, research firm, consultant, etc.) that helps its clients deliver great customer experience.” With that in mind, we are delighted to be included among the winners.

So, why did Clarabridge win? Here are three good reasons.

1) Powerful products

One of the three criteria for winning a CX Vendor Excellence Award is having product or service capabilities that are uniquely able to help companies improve their customer experience.

The Clarabridge CX Suite helps companies understand and manage the customer experience. We offer social media management, to understand and use customer feedback over social channels. Our survey solution helps companies get targeted feedback. And our advanced text analytics and sentiment analysis dig deep into the meaning of all customer feedback, to understand the meaning and the root causes.

2) Demonstrable results

The CX Vendor Excellence Award judges also looked at our customers’ results. Clarabridge delivers results. For example:

  • A major health insurance provider identified nearly a dozen member experience improvement in the first 8 weeks after implementation. These fixes save the business $2 Million
  • A retailer of baby gear increased their sales over amazon.com by 75% year over year
  • A European airline decreased their average social customer service response times from 45 to 10 minutes. This beat their target SLA by 450%

3) A winning vision

Clarabridge lets companies take data-driven action to improve business processes, make strategy decisions, and drive customer satisfaction. We believe that to provide excellent Customer Experiences companies must Listen to customer feedback, analyze it, and act on it. In short, Clarabridge helps companies put their customer feedback to work.

So, if you want to work with an award-winning provider of customer experience management solutions, we’d love to talk to you. Get a demo today!

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Lisa Sigler is Senior Manager, Content Marketing at Clarabridge. For over 16 years, Lisa has used her writing and editorial skills to bring the value of technology to life. Today, she works to demonstrate Clarabridge’s position as thought leader and trailblazer in the Customer Experience Management market. Lisa holds a B.A. in English from Kent State University. Read more from Lisa on Twitter @siglerLis.