4 Reasons to Attend a CX Summit

By: Elizabeth Clor

September 25, 2015

CEM Programs
Customer Engagement
customer experience
customer experience management
Customer Feedback

What do San Francisco, New York, Chicago, and Toronto have in common? Aside from their massive skyscrapers, scenic water views, and diverse culinary options, they’re all home to Clarabridge CX Summits.

This fall, Customer Experience (CX) experts and innovators will gather across North America to share ideas and exchange insights that are transforming the CX landscape. We kicked off the series yesterday in San Francisco featuring speakers from Intuit, Autodesk, and Starbucks. Bruce Temkin also shared his insights, research and guidance with attendees.

Why should you attend an upcoming CX Summit?

1. Put your customer feedback to work. . . at a workshop. Looking for a new approach to understanding the vast universe of customer feedback?Each summit starts with an optional, interactive workshop. These workshops are a great opportunity for all audiences to see how the world’s top brands are making customer feedback a critical piece of their customer experience strategy.

2. Learn from the industry’s top experts, including Forrester and the Temkin Group. Bruce Temkin is widely recognized as a leading expert in customer experience. He has worked with hundreds of large organizations on defining and accelerating their customer experience journeys. Forrester Senior Analyst Maxie Schmidt-Subramanian’s research focus areas include customer experience measurement, voice of the customer programs and vendors, making the business case for customer experience efforts, and the relationship between pricing and customer experience. Both will be speaking at a CX Summit and sharing their insights and actionable takeaways

3. Exchange ideas with your peers. Each CX summit brings together marketing, customer care, operations, and customer insights professionals who share a common goal of understanding the customer journey and improving the experience. Find out what businesses in other industries are doing—financial services, retail, insurance, high-tech, manufacturing, and more.

4. Get inspired with new ideas. Think differently about your role within the organization and hear how our presenters have elevated their insights throughout the business. Be a change agent in your company’s customer-driven culture and take home fresh ideas and perspectives on customer experience management.

We look forward to seeing you in the Big Apple, the Windy City, or Queen City this fall! For more details and registration, visit our events page.


Elizabeth Clor is the Sr. Director of Content Marketing and Communications at Clarabridge. In this role, she is responsible for solidifying Clarabridge’s position in the marketplace as the leading Customer Experience Management (CEM) technology vendor. Elizabeth has 17 years of experience in high-tech marketing and communications, and is a regular contributor to various marketing publications. She holds a B.A. of English from the University of Virginia.