4 Reasons to Attend C3 Europe – September 20-21, London

By: Sofie De Beule

June 27, 2016

300 of the best and brightest CX and social customer service professionals will gather in London for C3 Europe, our second annual user conference, September 20-21 at the Brewery, London. Our mission is to bring together thought leaders to network and discuss a wide range of topics that foster learning, and provoke conversations around improving your customer experience and social customer service program.

This year #C316 has been taken to a whole new level–it is now a two-day conference offering case study presentations and on-stage interviews from a variety of industry-leading companies such as Unilever, Lloyds Bank, Transport for London (TfL), Tesco Mobile, Saudi Telecom Company (STC), and others. If you’re still on the fence about attending, here are four reasons why #C316 is an unmissable event:

1. Hear from leading European brands about their social customer service and CX program success. Take some time away from the office and get inspired by well-known, leading businesses across Europe. Every keynote and use case presentation offers tangible, hands-on best practices, tips, and tricks. You will walk away from the conference refreshed and ready to tackle and enhance your program.

C3 Europe 2016 offers the best of both worlds as the agenda is split into a CX and social track to meet your company’s needs. Each presentation also has a Q&A session to let you pick the brains of experts who are running successful social customer service and CX programs.

2. Learn from the industry’s best at our pre-conference workshops. This year, we are offering pre-conference workshops for the very first time that cover key CX and social customer service topics. Workshops include: an introduction to the customer experience centre, an overview of the most relevant CX best practices, workflow and workforce management for social customer service teams, exploring proactive social customer service, and many more!

Get out of your comfort zone and share and discuss challenges during an interactive 3-hour session. Join other professionals who are also eager to learn and discuss new ways of thinking. Insider’s secret: while going through the registration process, sign up for a workshop right away and select your workshop of choice. Seats are limited, so make sure you don’t miss out!

3. Experience a one-of-a-kind, unparalleled, global event. There’s no other conference like C3 Europe that gives you a taste of both the Customer Experience and social customer service worlds. C3 Europe truly is a one-of-a-kind experience with an unseen event program filled with inspiring, thought-provoking keynote and customer speakers.

Part of what makes C3 Europe unique is how we bring together experts with widely varying perspectives. For example, this year, we are happy to announce we are having Saudi Telecom Company (STC) speak all the way from Saudi Arabia. STC is leading the way with both their Voice of the Customer program as well as their social customer service program.

4. Attend a number of networking opportunities in unique settings. Ready to mingle with 300 CX and social customer service professionals? There’s nothing like being in a room filled with like-minded people! C3 Europe offers not just one, but two main networking opportunities. On the first day, September 20, we are hosting an evening Welcome Reception after our pre-conference workshops at the Barbican Conservatory–an outstanding, unique location in the heart of London. After a day filled with keynotes and presentations, we’re having our Connections Reception at Smeaton Vaults at the Brewery to let all those new ideas sink in. C3 Europe is all about “working hard and playing hard”!

Ready to learn new, thought-provoking ideas and take your social customer service and CX efforts to the next level? Interested in meeting like-minded peers and learning from the industry’s best? Then #C316 is a conference you can’t miss!

Visit our special C3 Europe website for: