5 CX Must Reads: Best of July (2016)

By: Kate Zimmerman

August 1, 2016

Check out this month’s must-reads about customer experience from around the web. The Sentiments team has aggregated what we think are useful and engaging articles for anyone interested in understanding and improving the customer experience.

How To Hire Your Customer Support Dream Team
The best customer support starts before the training ever beings. Certain soft skills can help your hiring manager build the best team from the start.

What My Dog Can Teach Us About Customer Experience
A fun anecdote reminds us that successful customer experience management means getting to the root cause of the problem in order to fix it.

“Oh When You Smilin’, When You Smilin’ The Whole World Smiles With You” – Do Happy Customers = Better Customer Experiences?
Customer experience isn’t always about companies delivering great experiences – sometimes it’s about the experiences that the customers create for themselves.

When Social Media Turns Customer Service Nays Into Yays
Social customer service can be a huge asset to your company, but you have to make sure you’re handling problems correctly.

The Art of Amazing Your Customers – 11 Powerful Customer Service Lessons
Customer service is commonly ranked as one of the most important, but also one of the most challenging, part of business today. How can you use this differentiator to your advantage?