5 Trends to Harness for Better Digital Customer Care

November 22, 2021

Customer Effort
Customer Emotion
Customer Experience
Customer Journey
Conversation Analytics
Customer Engagement
Customer Feedback Management

Digital customer care, also called digital customer service, means providing customer support using digital channels including chat, email, text (SMS), social media, social media messaging, messaging apps, review sites, and more. Businesses have needed to rapidly build up digital customer care capabilities in recent years to keep up with the trends that are pushing consumers to digital channels.

In this infographic, we discuss 5 of the big trends in digital customer care that can help new and old digital customer care teams deliver the best possible care.

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As brands navigate the current market, it will be more important than ever for them to leverage a deep understanding of the customer experience (CX) and make data-driven decisions that resonate with customers on an individual level. For an even deeper dive into how Clarabridge works to support CX success, check out our latest eBook.

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