Announcing the 2016 Customer Experience Champion Awards

By: Clarabridge Team

January 28, 2016

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It’s that time of year again! It’s your turn to take the stage and show us how you’ve been upping the CX ante.

We are excited to announce that we are now accepting nominations for the 2016 Clarabridge Customer Experience Champion (CXC) awards. This is your chance to shine a light on all that you’re doing to put the customer first – how you are acting on customer insights and incorporating the voice of the customer in everyday decisions. With 4 award categories for businesses at all levels of CX maturity, there is ample opportunity to showcase your CX success.

The awards recognize the organizations and individuals who are transforming their business by leveraging customer experience management strategies. This year’s awards will be judged by a panel of 3 expert judges:

  • Jeannie Walters, CEO & Chief Customer Experience Investigator of 360Connext
  • Lorraine Schumacher, Customer Experience Management Evangelist at Clarabridge
  • Susan Ganeshan, Chief Marketing Officer of Clarabridge


What’s in it for you?

Award winners belong to an exclusive circle of leaders and innovators in customer experience. They combine leading-edge technology with customer-centric policies and procedures to improve consumers’ experiences, satisfaction and loyalty for the betterment of their business.

The awards give you the opportunity to:

  • Be recognized as an industry leader and trendsetter in the growing space of CX.
  • Highlight your commitment to the Voice of the Customer and share your expertise with other CX experts
  • Get some solid PR in the leagues of previous winners, such as ADP, Capital One, DIRECTV, RSA Insurance, Siemens Building Technology, Tesco, and Verizon.
  • And of course, win some prizes! Winners will win two free passes to next year’s not-to-be-missed C3 2017 event.

Winners will be publically celebrated at the Clarabridge C3 event in Las Vegas (April) and in London (September). They will be awarded two free passes to the C3 2017 event, and will be given a Customer Experience Awards winners logo to display on their websites and social media pages.


Intrigued? Here’s how it works:

The application process is easy – simply complete and submit a short online application form by 5:00pm ET Friday, Feb 26th 2016.

The application form should take you no more than 20 to 30 minutes to complete; bullet point responses are fine! Reach out to your Clarabridge Account Manager or to if you’d like additional help; we are more than happy to help write the application responses with you.

Have any questions? You can find all of the information you need on our Customer Experience Awards homepage, or contact us at


Serina Aswani is Manager of Content Marketing and EMEA Marketing at Clarabridge. As part of her responsibilities, Serina serves as the voice of Clarabridge’s customers, highlighting customer stories and sharing proven best practices for implementing successful Customer Experience Management programs. Serina also oversees content marketing strategy and PR for the Europe, Middle East, and Africa (EMEA) region. She is responsible for establishing Clarabridge’s position as an industry thought leader across EMEA. Serina holds a M.S. in Commerce, specializing in Marketing and Management, as well as a B.A in French and Studio Arts, from the University of Virginia. Read more from Serina on Twitter at @SerinaAswani