BrightONE IT Services Chooses Engagor to Optimize Omni-Channel Customer Experience
January 14, 2014
Consumers have numerous possibilities to get in touch with brands, especially since the rise of social media. This is of course very practical for consumers, but not always for brands. It’s often the case that different company departments manage the different channels. If people address a brand via different channels, the ones responding should be aware of this but that’s not always the case.
BrightONE is an international service provider for omnichannel customer interactions. They help brands create a customer experience that is consistent at all times and on all the different channels.
We are very pleased brightONE IT Services has choosen Engagor as the social media solution to offer to its customers and partners.
According to us Engagor is the perfect engagement tool. In the end what customers are looking for is a omni-channel customer experience, and social media is an important part of that.
Göran van Hese, brightONE IT Services: According to us Engagor is the perfect engagement tool. Apart from social capabilities, we took into account the possibilities to link Engagor with other contact channels, such as chat, and simple integrations with technologies like knowledge management and CRM. In the end what customers are looking for is a omni-channel customer experience, and social media is an important part of that.